Avignonesi Suites - CA Domus Collection

Can't contact the hotel at all, the entrance is extremely hidden, outrageous

Please update your accommodation contact information immediately. I need to check in, but there is no email address, and there is no contact with the email address I left, and when I call the number listed on the voucher, it says no. If you try to call another contact number after searching through Google and Naver, for some reason, a Chinese person answers the call. I met the cleaners at the entrance and barely went in. It's 3 o'clock check-in, but they start cleaning at that time as they like. The cleaners don't speak English Asking me how many rooms I was assigned I barely noticed it as a coach I looked at the voucher, but no matter how much I looked, there was no such thing as a room number. It says that they reserved a room, so they are in room number 1. I misunderstood and cleaned it, but later said it wasn't that room I was scared to notice that I had to clean the other room. I paid my own money and got a lodging, so why should I notice???? During a trip where every minute and every second was a waste, I waited until the cleaning time???? Looking at the reviews, there were people who said they couldn't even get in. Had I read that review, I wouldn't have booked here... Trip.com is so disappointed that it is managed this way. I don't think I will use Trip.com when I travel in the future. The accommodation itself is also not in good condition. Fortunately, there was air conditioning. The bathroom is so narrow that it seems like a panic and it's all old. First of all, the entrance is on the side of a dirty alley From the time I checked in, I was thinking that I should have spent more money. I asked my family in Korea to call Trip.com Korea's call center, and I managed to get a new contact number and communicate. I can't even understand it because it's Italian pronunciation English. They asked me to send it by e-mail, so I paid all the taxes and even my companions. I registered all the information, met the cleaner, and explained everything about entering the accommodation, but during the trip, he kept calling and sending emails asking when he would check out. I almost went crazy because I was interrupted on tour. Don't pass the reservation information? I don't understand how the system works.

Comfortable room, in an excellent position to reach many places of great interest. Availability for luggage storage after check out. Small measures would allow you to optimize your judgment: a table and a chair so you can have a coffee while sitting and not on the bed, a soap dish in the shower so you don't have to hold the shampoo in your hand and slippers that absolutely must not be missing during a stay. For the rest, I would return..

Excellent location. Private but very central location, the room is very clean and absolutely tidy. But above all, the telephone assistance when arriving late is perfect: Moira expertly accompanied me remotely to access the facility without problems. I will definitely go back.

Rudeness of the staff as well as total inexperience. The boy "in charge" of reception told me that he would "throw" my things on the street due to his inability to communicate with the agency that had handled my booking. Inefficient facility services. Too bad about the location and the facility which is nice

Last night I was in Rome with my mother and given my tiredness I decided to book in this facility, after several phone calls to understand the check-in method a lady answered me and informed me that I have two reservations under my name that I had made for a mix-up so I asked the manager of the facility to kindly cancel one. Ms. Elena Perron spoke in a rude manner, with heated, threatening and ****** tones on the phone. After calling and Dreams I asked the lady to help me by providing me with her credentials but she continued to shout and deny me assistance. I am used to traveling all over the world and I believe that structures managed in this way should be sanctioned because they are not able to help customers. I am saddened and disgusted, therefore I ask you to report this very serious episode. I thank you for your attention, extending warmest regards.

We slept in this property one night. The room was spacious and bright, very clean. We reached it on foot from Rome Termini station and it allows you to get around the center easily, without needing to take public transport. Our experience was more than positive. We will consider it again if we stop in Rome again.