Guest User
June 30, 2023
The good stuff. -My room was clean and very comfortable. -The outlook from the restaurant is lovely. -We had a good meal of pizza and salad in the attached restaurant. -Some of the staff were very warm and attentive. -The on site bakery is a treat. -Plenty of free parking on site. The less good stuff. -The hotel is right next to a busy road and train line. My road-side room wasn’t hugely soundproofed so I was disturbed a few times in the night. -We had trouble accessing the hotel with out QR codes. -Reception is aside the restaurant kitchen, so the first thing that greets you is the smell of cooking food. -When we went to our car to retrieve luggage members of staff and their friends were in a group smoking at the front door. -My parents room was next to the reception and also they had drinkers right outside their bedroom window literally cm’s from where they slept. -Some untidiness in places (shabby entrance, footprint stains on hallway carpets, bags of laundry stacked in the hallway, a radiator had fallen off of its bracket). Recommendations if considering staying. -Book a river-side room (I think they are more expensive) -Make sure to check in before 8pm, the restaurant closes and I couldn’t guarantee there are any staff to help with QR code check in. Ultimately it was a good example of how online presentation doesn’t tell the full picture. The hotel has a lot of positive attributes. But it feels in need of a conscientious manager who can sharpen the edges and just tidy the whole place up. Not to mention a better check in process.