Novotel Hotels in Roissy-en-France

Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

I go down to this hotel regularly for my work The teams are always very nice and specially competent Audrey of the booking service who always finds the solution even if there was no and Laurence and her team at breakfast with a permanent smile