Roissy-en-France Hotels with Airport pickup service

The hotel means whats is to be meant. They hold an antique furniture which we think it's nice. The WIFI provided is completely the worst possible! I have read some complaints about it but I thought it could be a punctual problem. But its not, it belongs to the hotel. They don't provide an acceptable internet(which nowadays it's essential) service, so consider to have a sim card before. The staff are friendly, the cleanliness are good and the breakfast you can find typical french food with excellent breads, croissants and cheeses. The room is well comfortable and silent, we had an excellent night sleep after a long trip. One point that in my opinion must be improved is the shuttle service, the last shuttle to the airport departs at 1045h local time, if you lose this time you get to pay them 10EUR to go to CDG. Many others hotels in the same are offer almost a 24h shuttle service. The neighborhood is amazing, you can find very cozy restaurants and mini markets.

This hotel was a near to the airport. And the public transportation in to the city from the hotel was very convenient just one bus and a train for about 15 euros. I absolutely loved the breakfast it was fresh and there were a variety of options. Including eggs, meats, cheese, and fresh fruit. We enjoyed a delicious espresso martini made by the stuff in the afternoon. Overall the stay was pleasant and relaxing.

Stopped for 1 night, chose as the nearest hotel to the airport to catch the flight in the morning. Depressed grey design, dirty carpets at the entrance, staff not wearing badge. The respiratory rooms were confused, our friends gave the key to the busy room, well that the guests we woke up (we settled at 1 hour of the night) closed the door to the chain. Our room was e-chaiter, stove, refrigerator. The designer was probably with a good sense of humor because between the sandwich and the head of the bed instead of the wall a big transparent window! It can be closed with a curtain, but! The curtain is located on the side of the room, that is, only the person in the room decides to close them or open))) is not much if you sleep a little bit, when the light is on in the toilet, the feeling that the light is on in the room above your head. The interior is scratched, scratched on the floor, table, windows go out to the parking and they are very dirty. No soap and shower hat, e. the soots are uncomfortable and they are few, part is located in the floor itself, there is over the e. the stove, but there is no bed. Breakfast is scarce, cruissant, toasts, jam, cheese, sausage, surprised plastic devices! In general, the hotel creates the impression of uncomfortable and unpleasant, one night can be stayed, but there is no desire to return here.

We were 3 girls there for 3 nights, we stayed in bedroom 222 and we complained as soon as we arrived that we had found some used mans boxers in the wardrobe, to the reception. The guy in the beginning did not understand what we were saying but eventually said “we will send someone up” no one came. Next day we went to the reception and complains again. The girl was very nice and apologized and said it would be picked up. No one came again… It’s a very nice hotel, comfortable to stay a few nights, nice breakfast and the people are kind but this left us wondering if the bedroom was actually clean… which we saw that the floor was not but you can understand how we felt… Before we leave we left there a note.

Pretty close to Charles De Gaulle airport. The cost to the airport is about 12 Euro by Uber and about 20 Euro by taxi. The hotel does offer shuttle service to the airport (5 Euro), but the last shuttle is at 10 am. No bottle water offered, but you can get hot water in the lobby.

Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

I booked via Chase Travel portal. After checking in close to 8pm I had to change rooms multiple times. The first room had mold near the window and an inoperable phone. The second room had dust bunnies and mold in the bathroom. After pointing out that the front-desk staff asked me multiple times if I was staying in the room alone, and the first two rooms were right next to the emergency stairs, the third room was away from the emergency exit but had a broken lock, mold in the bathroom, and staples holding down the wallpaper. The photos provided on the Chase Travel portal did not accurately portray the rooms I was placed in. After being on the phone with Chase Travel customer service for 1.5 hours to address the issue, send photos, request a full refund, and secure a different hotel near the airport, I was in line to checkout before midnight; I did not stay overnight due to the conditions of the rooms and broken lock. It took ~20 business days and daily phone calls with Chase Travel to receive a 100% refund. Chase Travel's vendor, Hotelbeds, followed up with the hotel's manager on multiple occasions to request a 100% refund: 9/30/23, 10/1/23, 10/2/23, 10/4/23, 10/5/23, 10/6/23, 10/8/23, 10/16/23, and 10/17/23. Chase Travel claims they (or Hotelbeds) called the hotel but often called after the hotel manager left for the day. The hotel manager responded on 10/2/23 to offer a free night for a future stay, on 10/10/23 to offer a 20% refund, and lastly on 10/18/23 to refuse the 100% refund. I declined both offers. Due to the hotel management's refusal, Chase Travel reimbursed me for the reservation. I encourage you to avoid this location if you can; but if you can't, may you have a better experience than I did.

Nice and stylish hotel but unfortunately beauty is not everything. Several disadvantages: the noise of planes, the music when you are on the 1st floor, 2 single beds pushed together as a double bed with 2 separate blankets, the cleaning leaves something to be desired ... and finally deposit of 50 euros not mentioned

Super service. The price corresponds to the quality. Breakfast really could be better. But in general everything is great

We couldn’t fault anything. Room was spotless and quiet. Pilllows soft. Towels spotless. Shower and hand gel. Receptionist’s so help. ARRANGE AIRPORT SHUTTLE BUS as you book in!! Breakfast had everything we wanted: boiled eggs, ham, cheese, fruit, yoghurts, fresh fruit and really nice hot chocolate.