Roissy-en-France Hotels with Airport pickup service

The hotel means whats is to be meant. They hold an antique furniture which we think it's nice. The WIFI provided is completely the worst possible! I have read some complaints about it but I thought it could be a punctual problem. But its not, it belongs to the hotel. They don't provide an acceptable internet(which nowadays it's essential) service, so consider to have a sim card before. The staff are friendly, the cleanliness are good and the breakfast you can find typical french food with excellent breads, croissants and cheeses. The room is well comfortable and silent, we had an excellent night sleep after a long trip. One point that in my opinion must be improved is the shuttle service, the last shuttle to the airport departs at 1045h local time, if you lose this time you get to pay them 10EUR to go to CDG. Many others hotels in the same are offer almost a 24h shuttle service. The neighborhood is amazing, you can find very cozy restaurants and mini markets.

We were 3 girls there for 3 nights, we stayed in bedroom 222 and we complained as soon as we arrived that we had found some used mans boxers in the wardrobe, to the reception. The guy in the beginning did not understand what we were saying but eventually said “we will send someone up” no one came. Next day we went to the reception and complains again. The girl was very nice and apologized and said it would be picked up. No one came again… It’s a very nice hotel, comfortable to stay a few nights, nice breakfast and the people are kind but this left us wondering if the bedroom was actually clean… which we saw that the floor was not but you can understand how we felt… Before we leave we left there a note.

Pretty close to Charles De Gaulle airport. The cost to the airport is about 12 Euro by Uber and about 20 Euro by taxi. The hotel does offer shuttle service to the airport (5 Euro), but the last shuttle is at 10 am. No bottle water offered, but you can get hot water in the lobby.

Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

Nice and stylish hotel but unfortunately beauty is not everything. Several disadvantages: the noise of planes, the music when you are on the 1st floor, 2 single beds pushed together as a double bed with 2 separate blankets, the cleaning leaves something to be desired ... and finally deposit of 50 euros not mentioned

A brief 3-night stay at this hotel was required as part of a regular six-monthly aircraft simulator training requirement; it was my first time at this particular hotel, but I have stayed at other Crowne Plaza hotels before, so I had a reasonable idea of what to expect. After a very prompt collection from the TGV station at Paris-CDG airport (only 5mins or so after telephoning the hotel reception desk), we all arrived at the hotel a few minutes later (even though the bus was approx three-quarters full, everyone was wearing a face mask and was considerate in spacing themselves out as far as practicable); the welcoming reception staff checked me in very quickly, also informing me that my IHG Rewards Club Card was registered on their system already - very clever !!! The whole of the ground floor was designated as an area in which face masks were to be worn, and all guests complied with the requirement. I was allocated a very spacious room on the third floor; despite the room having a balcony facing the main road, there was very little road noise so I was able to get a decent night's sleep each night, helped by a very comfortable bed with choice of pillows, plus an efficient air conditioning system to keep the temperature down and the airflow constantly circulating. The group with whom I was travelling ate in the hotel restaurant on the first night - despite the current pandemic, there was still a very reasonable selection of meals available to choose from, and the restaurant was approximately half full with socially-distanced guests; the food arrived promptly and was absolutely delicious - I have never had a bad meal yet in any IHG hotel.... On subsequent evenings, we chose to eat in the Roissy-en-France village - turn left out of the hotel main entrance and left again through a park and there is a varied selection of bistros, pizzerias, etc. after a 5-10min walk. The breakfast selection in the mornings was again reasonable, considering the pandemic - cereals, tea/coffee and bottled fruit juices were all self-service, any other food items were served by a member of staff to prevent over-handling by guests - all understandable and went a long way towards reassuring us that the pandemic was being treated as seriously as it should; on two occasions (including our return journey to the airport) we were too early to attend breakfast but the staff kindly made up ”Breakfast Boxes” with a selection of yoghurt, juice, cereal, cakes, etc. Very tasty and much appreciated !!! We booked the hotel shuttle bus on two consecutive days for transportation to the simulator complex approx 10mins away - on both occasions the shuttle left promptly and arrived for our return journey exactly when requested. I did not use the Health Suite this time, but certainly hope to do so the next time I stay here. All-in-all, I would not hesitate to stay here for either leisure or for future business trips.

The room is large, very clean, and the location is good. However, the front desk service is average and it is difficult to communicate on even the smallest matters.

There are no free buses to the airport, the hotel staff does not explain anything, we did not know that you need to book in advance for 4 € per person, they did not even explain where the bus stop is, we barely got to the airport on our own. It was also impossible to get to the hotel from the airport, the metro and buses were no longer working, we called a taxi, the taxi driver lied to us and took 44 €. The hotel is not very close to the airport, although it says that it is close. There is no air conditioning in the room, it was stuffy and hot. It was even scary to walk along the corridor. When checking into the hotel, we asked for water, but there was no way to even buy water from the machine (it did not work) = we were offered to drink from the tap or go buy water in a neighboring hotel. The staff is not polite, they do not explain anything. The hotel is insanely expensive for such a hotel, the price does not match the quality at all. There is a bed and hot water in the shower - at least something. The breakfast is also not very good, the croissants are not fresh, we did not even drink juices, it was scary.

Arrived CDG via TGV for next morning's flight. No information on the hotel website about where to catch their shuttle, so had to take 45 euro taxi to hotel (more than the room cost!). Shuttle the following morning - you have to pay for it, different from previous stays - only stops at Terminal 3 (also different). This is a long and inconvenient distance - especially with baggage - to my departure at 2a (or anywhere in Terminal 2.) Definitely would not recommend staying here as long as the shuttle does not make any stop at Terminal 2. No air conditioning during the European heat wave. Did not use 24 hour check-in. (Note: hotel only seems to respond to positive reviews.)

This is a great hotel. Forget what you may think of a Holiday Inn -- this is much nicer than the Holiday Inn product in the USA. The rooms are spacious, the shower is amazing, and the hotel is very comfortable overall. It is about 5 minutes from CDG airport but it does not ”feel” like an airport hotel. The restaurant buffet breakfast is also excellent. I would definitely stay here again and would recommend others to do the same.