Hotels Near Fresque Mermoz dans la lumière des Andes in Roissy-en-France

When we arrived we were told our room was not ready, but they would gladly hold our luggage until it would be accessible in 45 minutes. We decided to drop off our rental car at the airport and return. We came back an hour and a half later, received our room key and entered a room in which the bed was not made and the floor was filled with dust. Management gave us another room an hour later, after a great deal of confusion among the desk assistants. The property is more like a warehouse than a hotel. The restaurant misled us on the main courses. We checked out the next morning to get to the airport, but learned subsequently when we returned home that the property charged us twice for the same room for one night. Word to the wise, unless you want miserable service, sterile accommodations, and getting charged twice for the same rental, avoid this place.

Please carefully consider staying here as they falsely advertise it has A/C when it doesn’t and the staff are the rudest I have ever experienced. Also the rooms are dated and housekeeping cannot even be bothered to replace the wall fixed shampoo and showergel in the shower so leaving you with none whilst trying to shower. Had to make our own beds as well as housekeeping had just put sheets on the bed and no duvets. A member of staff then turned up 30 mins after making them aware and pointed at a cupboard but didn’t make the beds. They state the comfort of the bed is the next level well they are the hardest most uncomfortable beds I’ve slept on. The lifts are also the slowest and due to them being very small too we had to wait 10 mins before getting down to reception in the morning. Within the company I work we book approx near to a thousand rooms with the Accor group every year but this is the worst I’ve experienced. Bearing in mind they advertise themselves as a four star they should learn from Premier Inn to understand about comfort and customer service. And they are only 3*! Also I am aware the hotel is in France but one of the members of staff didn’t understand any English and this is an airport hotel. You would expect some basic knowledge. The outside of the hotel is also the most awful looking with rubbish on bins and no appeal. As a solo female traveller I would feel so uncomfortable as there are lots of people wondering around outside too.

It’s got what you need in an airport hotel. Definitely no frills, the breakfast is so so but it does the job. I’d stay again

The location right by the airport made it easy to catch my connecting flight without any stress. The room was clean and well-equipped, providing everything I needed for a short stay. The staff were friendly and accommodating, and the check-in process was smooth. Overall, I would highly recommend this airport hotel for anyone looking for a convenient place to stay during their travels.

The worst night sleep I have ever had in a hotel. The mattress protector was a disposable paper type and moved underneath the sheet, rustling and sliding every time I moved. It also made the bed very hot and sweaty. The shower in the bathroom leaked and the door and doorframe were rotten with water ingress. I will not be staying again.

Walkable from the RER B station and CDGVAL. For some reason, the rate at Trip is like almost half price than other sites so I just booked it. Front desk recognised my HH Gold and gave me lounge access but no points or nights clocked.

This has been our go to place to stay at Roissy for flights back to the states. Unfortunately, quality has gone downhill. A/C was present in lobby and main floor but had been SHUT DOWN to all rooms due to time of year (September). Our room, 604 (22 Sept 2022), on the top floor was about 80F. The windows could not be opened because the handles had been removed for security. Hotel assistance insisted that if we turned off the A/C unit and restarted it that cold air would commence. On multiple attempts, the little green light next to the snow flake would not illuminate. Housekeeping was dispatched to take us on a tour of 6 other rooms, all with the same issue. The hotel was half empty due to price/demand and there were multiple rooms, all with defunct A/C. The housekeeper finally admitted that hotel management had shut down the A/C for all rooms in the building due to time of year with no regard for actual temperature inside the building or customer comfort. This is a relatively expensive hotel with many options in this price range available with working climate control. After wasting 25 minutes touring rooms on the 6th floor and the 3rd floor, we resigned ourselves to a poor night of sleep. After a second request, house keeping brought a handle to open our window. With it open, the room was cooler but we were subject to merciless aircraft noise. Note to Novotel corporate- A/C is vital for airport hotels because opening windows isn't practical with the noise. At minimum, have a thermostat in rooms set to a min temp like 75F rather than hot box your clients. If you are shutting down A/C, make certain your minsplits are ducted to draw cooler outside air to your upper floors. We noted that A/C was working fine in the lobby and restaurant to keep staff cool. It was only in the rooms that it was shut down. Running the fan on full simply pulled additional warm air into our room as it was obvious the AC mini-splits are not ducted outdoors. This issue was brought to the attention of hotel staff with no acceptable solution. Hotel staff are located in a very informal space at desks more suited to an office share than a hotel. Staff were often roaming around the space and it was difficult to ascertain who was actually in charge. The popup drain for the bathroom sink was stuck down and could not be opened. The pop up lever had become detached which was not identified by housekeeping before our room was occupied. There was soap scum from previous occupants that had never drained. There was a general lack of quality control or consideration for guest comfort. Bathrobes and two types of water in the mini-bar are a nice touch, but what we really want is to sleep in a temperature-controlled space and have basics like working sinks. Sleep is the primary goal! We will be staying at the Hilton or a competitor from now on.

Truly enjoyed my stay at Ibis Paris CDG Airport hotel. The staff were friendly, helpful and the stay is comfortable and pleasant. Was afraid of bedbugs but all is good!! The room is clean and baggage storage is available as the hotel as well. However, the water cooler was out of order during my stay so it was a little disappointing. But everything else is good and the hotel is located really near to Terminal 3.

I don't expect luxury from a hostel, but I do expect cleanliness. On the surface the hostel appears clean. Most importantly, the bed sheets and mattress are clean. However, look beyond that and you'll see it's filthy and obviously never given a deep clean. Down the side of the lower bunk there is what must be months and months of rotten food, old socks, dirt and dust that has been allowed to collect. No wonder the room smells so musty and stuffy. My bunk had blood streaks from a squashed bug (and live mosquitoes flying about), as well as sticky finger prints all over the bed panels and window. Furthermore, the noise level is crazy. I understand on a Friday people want to party so the bar was blasting out music and the 1st floor rooms are not sound proof - I actually didn't mind that. What annoyed me was the fact that they were blasting music through the speakers in the 1st floor toilet/shower rooms. WHY?! This made the room and hallways even noisier. Its only saving grace is the location (and free wi-fi). It can feel a bit dodgy walking through there alone as a single woman at night, but so can any big city... The hostel is close to some great bars, restaurants, and tourist attractions (Père Lachaise Cemetery, for example). I'd recommend hiring a bike to get around - there's quite a few Vélib' bike stations a short walk away.

Je suis une habituée, c’est un bon hôtel. J’ai eu un soucis avec la réception en espérant que cela vas s’arranger. Je retournerai probablement une fois de plus. Sinon c’est un hôtel propre et plutôt neuf