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Rockingham Fairfield by Marriott Hotels

Rockingham: 5 hotels found

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Top rated hotels in Rockingham

Fairfield Inn & Suites Rockingham

Fairfield Inn & Suites Rockingham

4.2/569 Reviews
Please allow me to share my negative review of the place. As a Marriott member I have expectations that are mainly lived up to at the various Marriott brands I have to visit, however, there is the exception and this place is that HUGE exception. Let me start by saying on two occasions I have had my reservation's canceled by the staff as I am en route to the area. The staff was overly rude, by calling me and yelling at me making demands that I pay the first night stay before arrival (as I am traveling from Virginia). Demanding that I show them proof of my government ID, again as I am traveling. Hanging up on me and then calling me back to only become belligerent, again. Dealing with this location staff was so frustrating and upsetting. I could not help but feel like it was very “profiling” in nature. No apology was ever offered and no effort to show I was appreciated as a customer was or has ever been extended. I would not encourage this location, which is a possible shame as it may be a more suitable location for the area. However, their attitudes certainly are representative to the lack of professionalism, customer service and ability to conduct themselves in any intelligent capacity.

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