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Quality Inn & Suites
3.1/5100 Reviews

Quality Inn & Suites

Rockingham|2.61km from 12TO Twelve Sports Lounge
On October 8, I arrived at the hotel for what was supposed to be a two night stay as part of an event I was attending on Saturday. Upon arrival, I immediately noticed a strong odor in the room that I could not quite identify. I also noticed that the room felt damp, however, it was late in the evening and I had to have some rest. I crawled under the bedspread which had cigarette holes burned in it and into sheets that were clearly not dry. Again, I was so tired, I tried to just ignore it and go to sleep. The loud partying in the room above me did not allow sleep that night. The next day I took some pictures that I have attached to this email that depict a door that was so broken that a small child could have pushed himself through at the bottom; a bathroom door that would not close at all; a shower head that looked as though it had never been cleaned and other various other aesthetic challenges. The pictures do not clearly depict the uncomfortableness of the damp room and the horrid smell. I have stayed in one room like this before. It was a $35 Knights Inn. I am sure that your company is not proud to hear that a client had an experience like this in a ”QUALITY” Inn. I did share my story with the staff but realize that this individual may not have been a manager and may not be at a pay grade high enough to deal with complaints like this. If you care about the health and safety of your guests, you will do something about this room. I can only hope that the rest of the hotel is not compromised to this degree. Needless to say, my two night stay ended up being only a one night stay. There is no way I was going to submit myself to a second night of misery. I emailed the GM and have yet to hear back.

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Top rated hotels in Rockingham

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Holiday Inn Express & Suites Rockingham
4.3/599 Reviews
The room was clean and the bed was comfortable. Very nice and modern hotel. We were pleasantly surprised that they had a full breakfast including cheese omelette, sausage, fluffy biscuits. We haven’t had a real breakfast at a hotel since the pandemic. Normally they give you a muffin and orange juice and say, “have a good day. “ highly recommend.
Fairfield Inn & Suites Rockingham
4.2/577 Reviews
We were staying at this hotel as a part of a dance weekend at the Cole Center. When we arrived, we were dismayed to see that half of the exterior of the building was under construction, with scaffolding and plastic sheeting everywhere. This was never mentioned on their website and never mentioned when I talked to their front desk staff earlier in the same week as our stay. The lobby had a small sign stating “pardon our dust during the construction.” This was more than just “dust,” half of exterior of building was being reconstructed which including windows being taken out. When we arrived at our room, we realized that our room was one of rooms with exterior views being blocked by a scaffold and plastic sheeting, again this was never stated by the front desk when we checked in. Another oddity, I was charged for the entire hotel room on my credit card about a week and a half before our stay. When I called to inquire about why I was charged the entire amount 11 days before our stay, I was told “it’s because this upcoming week is a high volume weekend with the dance competition and we wanted to ensure your room was reserved.” In other words, they wanted to make sure I wasn’t going to back out once I find out more details about their hotel - shady! The inside of the hotel is nice and tidy and the bathroom of the room had nice complimentary bath products, but that’s about the extent of what I can say that was good. After we returned to the hotel for turning in around 9 pm, we very quickly learned that the road noise around this hotel is absolutely awful because it is at the intersection of Highway 74 and Highway 220 (73). Coupled with this, the bed was one of the most uncomfortable bed I’ve ever slept on at a hotel. Due to these factors, we decided to move our next dance weekend reservations to a better hotel in a less noisy area that is not undergoing construction.
Loyalty Inn Rockingham
3/523 Reviews
My husband and I came to town for a car show. Didn’t really wanna spend an arm and leg on a motel being we only shower and slept there lol we made arrangements to stay at another motel but wasn’t happy with it when we arrived. So we came to this motel and stayed. We were very happy with the motel. We had booked for 2 nights but we had to change it for just one night. The motel employee was very helpful and nice with the changes.
Quality Inn & Suites
3.1/5100 Reviews
On October 8, I arrived at the hotel for what was supposed to be a two night stay as part of an event I was attending on Saturday. Upon arrival, I immediately noticed a strong odor in the room that I could not quite identify. I also noticed that the room felt damp, however, it was late in the evening and I had to have some rest. I crawled under the bedspread which had cigarette holes burned in it and into sheets that were clearly not dry. Again, I was so tired, I tried to just ignore it and go to sleep. The loud partying in the room above me did not allow sleep that night. The next day I took some pictures that I have attached to this email that depict a door that was so broken that a small child could have pushed himself through at the bottom; a bathroom door that would not close at all; a shower head that looked as though it had never been cleaned and other various other aesthetic challenges. The pictures do not clearly depict the uncomfortableness of the damp room and the horrid smell. I have stayed in one room like this before. It was a $35 Knights Inn. I am sure that your company is not proud to hear that a client had an experience like this in a ”QUALITY” Inn. I did share my story with the staff but realize that this individual may not have been a manager and may not be at a pay grade high enough to deal with complaints like this. If you care about the health and safety of your guests, you will do something about this room. I can only hope that the rest of the hotel is not compromised to this degree. Needless to say, my two night stay ended up being only a one night stay. There is no way I was going to submit myself to a second night of misery. I emailed the GM and have yet to hear back.

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