Verified traveler
March 12, 2024
The room was clean, and we did enjoy our night's sleep. However, the luggage cart had one flat tire and the other side the tire was low. It made it near impossible to get our luggage to the 4th floor. Then the hallway was closed, and we had to walk all the way around the 4th floor to push the broken cart to the room. The morning that we checked out, the cart was missing, so we had to carry all of the luggage down the elevator making 3 trips to carry all of it. Due to the Hotel not using the air in the hallway, I was sweating and was almost late for a Conference I was to speak at. I understand sometimes things happen but when I paid $168 a night, I expected better conditions. I was not notified the Hotel was under renovation until AFTER I booked the room online.