To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.6
Service3.5
Cleanliness3.7
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All reviews(103)
Positive reviews(8)
Reviews with photos/video(1)
Negative reviews(3)
cabersky aca-ac
King Room High Floor
Stayed in Apr 2024
Business travelers
91 review
5.0/5
Outstanding
Posted on May 17, 2024
Hotel is clean, safe, nice. Breakfast was good. Area is a work around. Easy to locate.
Guest User
Two Queen Room
Stayed in Sep 2022
Travel with friends
3 review
1.0/5
Posted on Oct 26, 2022
Sleep can hear road noise. Pool temperature low, hot tab not open. Parking pass not working, hard get human help. Room no laundry bag. Poor management.
Guest User
King Room with ADA Shower
Stayed in Jan 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 27, 2024
good,nice hotel
Hinasatx
Two Queen Room High Floor
Stayed in Jun 2024
Family
12 review
3.5/5
Posted on Jul 19, 2024
This hotel has a good location and the service is good. However, the breakfast was very expensive. The parking fee was reasonable and satisfactory.
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Guest User
King Room
Stayed in Feb 2024
Business travelers
12 review
2.5/5
Posted on Mar 18, 2024
The hotel staff are somewhat nice, but the service I received didn’t make me feel very comfortable
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Jacob the Great II
Two Queen Room
Stayed in Jul 2023
Business travelers
60 review
3.7/5
Posted on Oct 6, 2023
Parking is not convenient and the restaurant closes very early
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aixil
Two Queen Room
Stayed in Jul 2023
Family
8 review
5.0/5
Outstanding
Posted on Aug 27, 2023
The facilities are complete, the hotel environment is good, the restaurant environment is elegant, the parking lot is large, and parking and travel are very convenient. It's not far from the University of Rochester, less than 10 minutes by car.
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Guest User
Two Queen Room with River View
Stayed in Jul 2023
Family
7 review
1.0/5
Posted on Aug 29, 2023
Hyatt is so bad, no one cleans the room. Send a towel for an hour. The room is too bad
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Guest User
Two Queen Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 5, 2024
I think it is ok
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Xinggaocai
King Room
Stayed in Jun 2022
Couples
22 review
5.0/5
Outstanding
Posted on Jul 27, 2022
They are all ** hotels, but they are all normal**. The service is very good and very polite. The hotel has just been renovated. The bedrooms and bathrooms are all new and everything is available. The price is not too much. After all, it is Hyatt. It is very milky.
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Guest User
Two Queen Room
Stayed in Nov 2021
Solo travelers
10 review
3.7/5
Posted on Mar 21, 2022
The hotel is located in the city, and some facilities are not easy to use. If you ask for a room change, it will be implemented quickly. Overall service is pretty good. However, the hotel will deduct more money when handling mid-check-out.