Guest User
June 3, 2022
I stayed with my wife for 4 days in this 4 star hotel for which 3 would still be a remarkably generous rating. Once we arrived at the hotel, the room assigned to us had no soap. In fact, the courtesy set consisted only of a disposable cap and two skimpy sachets of shampoo. I report this to the reception, as well as the fact that in the minibar there are only 4 bottles of water and no price list. The concierge takes note and tells me that water costs 1 euro. After 3 hours, returning from a dinner in which the food is either cold (fries, arancini) or old and reheated as best as possible (probable leftovers from a wedding reception that has just ended), the room always lacks soap. I return to the reception, where the concierge, who has changed in the meantime, discovers that the note was left for him 3 hours earlier, and after a few minutes a waiter from the restaurant brings us...4 sachets of shower shampoo. Only after leaving a clearly visible sign on the desk asking for bars of soap did I manage to get 3 of them the next day. The room: lacquered furniture, imitation mahogany, peeling in several places; no equipment, normally found today in many lower category hotels (kettle, paper, pen, advertising or tourist material, not to mention the non-existent bathroom equipment); no chest of drawers (you have to leave everything in the suitcases), and in the wardrobe the only 3 hangers suitable for hanging trousers are the wire ones typical of dry cleaners, perhaps left there by a previous customer. We are given a single key to the room, so if my wife and I want to carry out different activities, we have to leave it at the concierge every time. Old type lock, which raises many doubts regarding security. In the bathroom, one of the two sliding shower doors has a broken lower track, and must be opened by swinging it carefully, hoping it doesn't hit your head. The internal tap of the waste cistern does not close, and at night we are lulled by the rhythmic noise of the classic drip. The shower head is fixed, placed high up, so either you have to wear a cap or you have to get your hair wet. Large but bare room, and without a stool so you have to use the toilet bowl as a seat, which has broken rubbers on the lid. In the room there is only a card that indicates the time of breakfast (wrong...), lunch and dinner, and a QR code which, if one knows how to use it (elderly people do not always master IT well), brings to a site that reports the characteristics and amenities of the hotel, which are unfortunately not true. In fact, the rooms are not soundproofed (you could hear the neighbor on the phone), the expected bathrobe is not there, etc. Among other things, it indicates that the rooms have a minibar complete with an assortment of drinks and snacks, the price list of which is placed inside a folder. As mentioned, there is neither the folder, nor the price list, nor the drinks beyond the ac
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