Guest User
May 4, 2024
When checking in, the front desk staff took the initiative to help upgrade the room, which I am very grateful for. The room is large and the hygiene is good. Downstairs is the University Town Night Market, where there are a lot of people. Even if you live on the 21st floor, you can still hear the noise of the night market at night, and you can also hear the voices of the next room. It can be seen that the sound insulation is not enough. Overall, I am quite satisfied. The only thing I can't understand is that children don't get breakfast, and they have to buy meal coupons according to their height. The little beauty at the front desk explained it patiently, but before she could say a few words, someone who seemed to be a leader interrupted and said that she had done her best to upgrade the room type and breakfast could no longer be given. She spoke quickly and excitedly (maybe she usually speaks like this, but such language expression as a service staff will make people feel uncomfortable). I can't hear what she said specifically, but that's the general idea. I can stay in a hotel that costs nearly 1,000 yuan a night. In fact, I don't care about the breakfast money. It's just that I feel a little awkward. If the beauty at the front desk just explained it euphemistically, it would be understandable. But someone felt good about himself and interrupted to deal with it. The way of handling it is hard to say. The beauty at the front desk looked embarrassed and apologetic on the side. The variety and quality of breakfast were also average, and the kids didn't eat much. I called in the afternoon after checking out to ask about my stay. When I was about to hang up, someone next to me instructed the caller to give a good review. Either you should be trained before the call, or you should make the call yourself. This is really unprofessional.
Original TextTranslation provided by Google