Hotels near Riyadh Water Tower in Riyadh

The hotel is ok to rest. But the service need to be improved. 3 times asked to change the coffee machine because it was broken. But no action was taken. Another time when I stayed in this hotel coffee machine didn’t work either

Advantage: - the payment is cheaper -the location is good in terms of travelling in the city -the parking safety is good -the staffs are friendly Disadvantage: -the given address in Google is wrong (we had experienced it using GPS) -the room is not cleaned, the table and a/c is dusty, the bathroom is still with stool (not yet flushed) -the parking is hard to find

Low value for money. The room was very small. The exhaust fan was very loud and made me dizzy. There was no switch. I asked the staff to deal with it the next day. They put up a ladder and blocked the air vent with toilet paper. The desk lamp was also broken. Good breakfast

At the time of check-in, we will catch up with Ramadan, and the hotel will charge breakfast for breakfast. Because of the room rate problem, Ctrip did not communicate well with this hotel, and the coordination was many times in the middle. Booking this hotel in China, Ctrip has a discount. I feel that this hotel is suspected of maliciously avoiding the offer and insists on paying at the hotel again at their price. Everyone staying at this hotel has to figure out the payment problem.

The hotel has been the least favorite part of my trip to Riyadh! Although the hotel is in a far down-town area, I booked it expecting a certain level of service and product from a hotel such as Four Points by Sheraton. Upon arrival, I was asked to pay the entire stay in full ahead of my stay, which I normally do and cover upon check-out. When asking why, I wasn’t given an answer. Later on that same day, I came back from a meeting only to find that all elevators are out of service, even the Servic elevator. Having my room on the 17th floor didn’t help, so like many other guests, I stayed waiting in the lobby till someone could fix it. After around 15 minutes, one elevator started working again, but when going up to my room, and trying to go back afterwards on my way to another meeting, the elevators were again not working. This time, I had to wait for 20 minutes until they started working. There was an electrical problem with the elevators during the 4 days I stayed there. As for food, it was poor, whether through room service or main restaurant. I sometimes got items that were different from what’s described in the menu, and other times dishes that were completely tasteless, in addition to the poor food presentation. The staff are friendly and helpful, but unfortunately the stay was a disappointment.

In general, the staff were friendly, but seems to need more training and experience in service providing. Sometimes I would feel when asking for a service or item, I had to repeat myself or explain and still the message was not clear. They just need more experience. The good: • The room itself was fantastic. Very spacious. The beds are super comfy and you never want to get up! • Clean • Great TV size • Plenty of electrical outlets including USB, so all your power needs for your devices are met with room to spare. • Very good lighting. • Lots of storage space for your clothing and other items. The bad: The bathroom! • Very poor water pressure. It takes forever to shower. • No moveable showerhead, and as mentioned before, with poor water pressure, this was an experience to forget. • Bathtub is not easy to get in and out of, and if you have any mobility issues, this will be a big problem. • A very shallow sink. Whenever you turn on the tap, water bounces off the sink and splashes everything. So you will get lots of water on your clothes. • Very high toilet seat. Anyone under 170 cm will have their feet dangling when using it sitting down. If they can address the bathroom issues, they can make staying there a great experience.

Older hotels are quite enthusiastic, but the efficiency is a bit untuned. I ordered a room service scanned QR code to order food for more than an hour. I didn’t come. Later, I called and found that I didn’t pay attention to the online order because it was late. I said that I canceled the order and then I thought about it. After sleeping, the result was half an hour later, the service staff knocked on the door and took a fruit plate and two glasses of juice. It seemed to be a apology. Thank you very much for their sincerity, but I can't understand their logic. It may be cultural differences. Knock on the door will be almost eleven o'clock. I can't sleep. A little sneer Not a particularly good stay experience

While the hotel has some excellent features (more of that in a moment), the first impression a guest has is the front desk reception staff. They were terrible: unfriendly, unhelpful, unwelcoming....and most of the time not even there (the front desk is empty and loks like a ghost hotel most of the time). This is a shame, because the place has a lot going for it: enormous room (although the first room we went to was actually small, but we asked to change and the replacement was big enough to fit an army), good sauna and gym area, and an excellent, very tasty breakfast. Generally a sound choice, and reasonable distance between the fort and souq 2-3 km to the south and the city centre a few kilometres to the north. Convenient also for the (eastern) railway station, less than 10 minutes drive. They just need to get much, much better trained staff at the front desk who can smile and serve guests!

I usually try to find something positive to say about a place, but with this hotel it is almost impossible. If there was something good to say I think that going out of business would be the kindest thing. Everything is below any standard, but especially the service level of this hotel deserves the mention of being just horrible. Some daily picks: sound insulation is not available, non-smoking rooms are smelling of tobacco, A/C is making the loudest possible noise and the bedbugs are making attacks. Then you try to change rooms and the personnel inform that they will transfer the luggage to another room during a days absence and you arrive late in the evening just to notice that nothing has happened… On top of that when you get out of the shower naked a guy steps in with his luggage saying that he has a reservation for the same room.