Mandarin Oriental Al Faisaliah, Riyadh Reviews

Excellent service, great hospitality and definitely would stay here again in the future

The hôtel is located in riyad very nice hôtel ,I love the service and facilities that it provide very cleans and nice foods .the hotel is located near to market and center of city very beautiful I love it ,I recommend to visit .

Good food

This time I booked a room during the China-Arab Forum, and the room price was really high... maybe the unit price was relatively high, so the room was not that valuable, and it did not exceed the expected value. Of course the hotel itself is good

It was amazing! The highlight of the stay was Riyaz in the lobby… amazing amazing amazing amazing service… he was soooo hospitable to me and my friend…thank you so much! Will definitely come back… we really appreciate him… the Italian restaurant is also very good…

Where do I Begin!! Welcoming energy from the Valet Team, and some familar faces which is always nice as a retrun guest. Check in was smooth and effortless. The rooms are immaculate with touch pad integrated tech through out the room. Opening the curtaing with the tv remote or ipad was certainly convinviet. The Breakfast Buffett was one of the best I ever have experienced! The staff there works very well together from the Hostess to the Chefs everything fresh and tasty. Connected to Al Faisaliah mall which was helpful. The Gym is very small and quite dated, however it has everything you need inculding steam/sauna and cold plunge, plus it closes at 1am. Traffic in the area is the worst!! However if you can navigate you schedule accordinlgy in may go unoticed.

Have stayed quite a few times and really enjoyed it (hence the returns; what’s not to like about a Mandarin Oriental). This one probably would have been similar apart from the very poor start leaving a very bad taste. Had twin room booked. Received email that morning asking if I still want it - yes as travelling with 14 year old daughter (am male). Response “well noted”. Arrived (midnight after flight from UK) to be told that booking is for king and no trace of a booking for twin. Confusion when shown email exchange from that very morning with further denials. Told that nothing can be done = Stand-off and request for manager … he said he was. After escalating voices … room found on suites side … clearly lazy, hoping to fob me off / thought sharing bed with daughter ok rather than make any effort to sort out. Much fuss about this being an upgrade … it’s really not. Old suite rooms vs. new in hotel with more bedroom space / walkin wardrobe etc. Extra lounge space in suite, but we never used - would have far preferred hotel / very much a downgrade in my view… though clearly still a very nice room. We also had to walk back to hotel area for breakfast each day in the rain (novelty as it is for Saudi) - “upgrade” was for room only. Given the similar breakfasts, this was just petty and pretentious. To be fair … if you don’t meet a lost circus clown pretending to be a manager at checkin, you’ll love it…

We went to Alfaisaliyah today to celebrate our friend's birthday. Five stars all the way! We had an amazing experience, and exceeded my expectations. The service, the food and the overall experience was outstanding. The staffs are polite and accomodating especially Shamir and Arshad. We will definitely them to everyone. ❤️

Great hotel and great location. Arrived during the future hospitality summit. Had a great stay. Hotel is convenient and location is great with great services and staff. Everyone was warm from A to Z and truly represented the warmth of the Saudi hospitality. MO does well wherever they are. Keep the great work!

I was in Saudi at first time and was lucky to stay at this property Was really impressed from the moment when the transportation picked us from the airport and dropped us back So, professional team , friendly , anticipated all requirements Great housekeeping standard and food quality I will definitely back and recommend this hotel to my friends Well done !

Stayed in this hotel for 3 nights to attend a meeting, I can't be more impressed with this hotel. The building itself was the iconic of the kingdom and the hotel room are just so beautiful and functional with all the little details with guest's needs in mind. The restaurant serves delicious meals from around the world with nice local touch. The lounge on the top floor of the building offers a breathtaking view of the city of Riyadh. But what really stands out is the staff here, friendly, efficient, professional, and knowledgeable. They are so passionate about ensure your stay are enjoyable and showcased the ture hospitality in every interaction with the guest. Thank you for making my first trip in Kingdom of Saudi Arabia such lovely experiences, well done !

This hotel is fantastic. The rooms you could live in easily 365 days a year in absolute luxury. The restaurants are beautiful and the food is excellent. The gym albeit a little small for a hotel of the size is sufficient and the indoor pool lovely. Good location too. However, they lose a star as the hotel staff at front desk and concierge just didn't care. There was no smile on arrival or even any care that you had arrived. They all seemed very unhappy and demotivated. Even the team at breakfast weren't any better. There were three of us travelling on business, so three rooms, and at 5pm none of the rooms were ready, which seemed a little strange, so we went away for a few hours and came back.

I went to AlFaisaliah at the globe the food was excellent and the gentleman was excellent waiter name Rameez from srilnaka thx for all service and food He is so nice, helpful, and kindness Honestly, i will come back in some days

I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management