Swiss Flora Inn Hotel Riyadh Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience following your stay at Swiss Flora Inn Hotel Riyadh. We are pleased to hear that you found our hotel to be of good quality, and we appreciate your candid feedback.We acknowledge your observations about the construction in the surrounding area, which may contribute to increased dust levels. While external developments are beyond our direct control, we are implementing additional measures to minimize its impact within our property to ensure a clean and comfortable environment for our guests.Additionally, we would like to clarify that due to the current number of visitors, our restaurant offers personalized breakfast service instead of an open buffet. We deliver breakfast directly to your room, prepared with fresh ingredients based on available menu options. As we grow and welcome more guests, we aim to expand our breakfast offerings to include a full buffet experience.We appreciate your understanding and hope to welcome you back soon. Should you have any preferences for your next stay, please feel free to let us know—we would be delighted to accommodate you.Warm regards,Swiss Flora Inn Hotel Riyadh

Response from Property: Dear Valued Guest,Thank you for choosing to stay at Swiss Flora Inn Hotel Riyadh and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your room type and any confusion at check-in.Regarding the room change request, we have reviewed the situation and are working to improve our communication with third-party booking platforms to ensure such issues do not recur. We appreciate your patience and are glad we could resolve it by providing an extra bed as a temporary solution.We have also taken note of your concerns about the Wi-Fi speed and stability. Our technical team is addressing the issue, and we are working on enhancing the network performance to provide a faster and more reliable connection for all guests.In relation to the noise from the surrounding construction, we understand the impact this may have had on your stay. While the area is undergoing development, we are implementing additional soundproofing measures to reduce the disturbance and create a more comfortable environment.Thank you once again for your valuable feedback. We look forward to welcoming you back soon and providing you with a more pleasant experience. Please feel free to contact us with any special requests or additional feedback.Warm regards,Swiss Flora Inn Hotel Riyadh

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay at Swiss Flora Inn Hotel Riyadh. We are genuinely sorry to hear that your experience did not meet your expectations.We understand your frustration with the room type issue, and we regret the miscommunication at check-in. We are reviewing our processes to ensure better coordination with third-party booking platforms to avoid such situations in the future. We appreciate your patience in accepting the solution of an extra bed.Regarding the Wi-Fi, we apologize for the inconvenience caused by slow and unstable connections. Our team is currently addressing this issue to provide a better and more reliable internet experience for all guests.We are also aware of the noise from the surrounding construction. We understand how this can affect the comfort of your stay and are working on additional soundproofing measures to reduce disturbances.We genuinely appreciate your feedback, but based on the concerns you've shared, we understand why you may not feel inclined to recommend the hotel at this time. Your comments will help us improve the services we offer. We hope that you will reconsider and give us the opportunity to offer you a better experience in the future.Warm regards,Swiss Flora Inn Hotel Riyadh

Response from Property: Dear Guest, Thank you for sharing your review of your stay at Swiss Flora Inn Hotel Riyadh. We are delighted to hear that you enjoyed your stay with us and that we were able to meet your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Riyadh. Thank you for choosing Swiss Flora Inn Hotel Riyadh, and we look forward to seeing you again soon. Best regards, Swiss Flora Inn Riyadh

Response from Property: Dear Valued Guest, Thank you for your kind words and for taking the time to share your positive experience at Swiss Spirit Hotel & Suites Metropolitan Riyadh. We are delighted to hear that you found our hotel clean and tidy and that our staff was helpful and readily available to assist you. Your feedback is truly appreciated, and it serves as a great motivation for our team to continue delivering exceptional service. We are committed to maintaining the high standards you experienced and ensuring all our guests have a pleasant and comfortable stay. We look forward to welcoming you back in the future. Thank you once again for your wonderful review. Best regards, Swiss Spirit Hotel & Suites Metropolitan Riyadh

Response from Property: Dear Matthias, Thank you so much for taking the time to share your delightful feedback with us! We are thrilled to hear about your positive experience during your recent stay at Swiss Spirit Hotel & Suites Metropolitan Riyadh. It's truly rewarding to know that you find our rooms spacious and comfortable, and we are delighted that our dedicated staff has made a positive impression on you. Anticipating our guests' needs and providing exceptional service is at the core of our commitment to hospitality. Your kind words serve as a great source of motivation for our team, and we are honored to have had the pleasure of hosting you for the third time. We deeply appreciate your loyalty and trust in us. We look forward to welcoming you back for your fourth visit and beyond. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is invaluable to us as we strive to consistently enhance our guests' experiences. Once again, thank you for choosing Swiss Spirit Hotel & Suites Metropolitan Riyadh. It's guests like you that make our efforts truly rewarding. Warm regards, Nidal Ahmed Swiss Spirit Hotel & Suites Metropolitan Riyadh

Response from Property: Dear Soileh, I hope this message finds you well. Firstly, I would like to extend my sincerest apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience. I'm truly sorry to hear about the issue with the cigarette smoke in the non-smoking rooms. I understand the frustration and discomfort it must have caused, and I want to assure you that we take this matter seriously. We are investigating the source of the problem to ensure such incidents do not recur. I also regret to learn about the slow drainage in the shower and the noise disruption from the construction work outside. Your observations are crucial for us to address these issues promptly and enhance the overall experience for our guests. Regarding the bed comfort, we understand that preferences can vary, and we appreciate your feedback on this matter. Your comments about the breakfast are positive, and we are delighted to hear that you enjoyed the variety of options. However, we acknowledge your concern about the awkwardness of the seating arrangement, and we will review and make necessary adjustments to improve the dining experience for our guests. We sincerely apologize for any inconvenience caused during your stay, and we are committed to making the necessary improvements based on your valuable feedback. Your satisfaction is our priority, and we would love the opportunity to make it right. As a gesture of goodwill, we would like to offer you a discount on your next stay with us. Please feel free to reach out to us directly when you plan your next visit, and we will ensure that your stay exceeds expectations. Once again, we appreciate your feedback and the opportunity to improve our services. If there is anything else you would like to share or discuss, please don't hesitate to contact us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for a much-improved experience. Best regards,

Response from Property: Dear guest, Thank you for your stay at the Swiss Spirit Hotel Riyadh. We are delighted that you enjoyed your stay with us where we were able to meet your expectations. We appreciate your feedback this and hope to have the opportunity to welcome you back on your next trip to Riyadh. Thank you for choosing the Swiss Spirit Hotel Riyadh.

Response from Property: Dear guest, Thank you for your stay at the Swiss Spirit Hotel Riyadh. We are delighted that you enjoyed your stay with us where we were able to meet your expectations. We appreciate your feedback this and hope to have the opportunity to welcome you back on your next trip to Riyadh. Thank you for choosing the Swiss Spirit Hotel Riyadh.

Response from Property: Dear guest, Thank you for your stay at the Swiss Spirit Hotel Riyadh. We are delighted that you enjoyed your stay with us where we were able to meet your expectations. We appreciate your feedback this and hope to have the opportunity to welcome you back on your next trip to Riyadh. Thank you for choosing the Swiss Spirit Hotel Riyadh.