Popular Ascott Hotels in Riyadh

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Top rated hotels in Riyadh

Ascott Rafal Olaya Riyadh

Ascott Rafal Olaya Riyadh

3.8/531 Reviews
I just checked in around 7:30 pm with a fully paid booking , the lady at the reception told me sorry we only have one room available and its (smoking) , i told her but i dont smoke , i dont mind as long as the room doesn’t smell like smoke if it does i will want to change it, she said ( even if you want to change it, it doesn’t matter because this is the only room available) . I went to the room cause I’m tired and it smells very bad , no windows or balcony. I called them and they sent someone with air freshener. So I’m literally forced to stay in this room with no other options and no curtesy or mindfulness of my preferences. Very bad experience from the first 5 minutes I stepped in the hotel.

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