Martin's Château du Lac

1. Despite full payment made in advance except £0.53 the total advised that no payment was received and demanded EUR111.xx. 2. The USB sockets did not work requiring the hotel to supply an adaptor as an interim measure. 3. The mini bar consisted of just 2 coffee capsules and two small bottles of water. 4. The front desk rejected my Visa Debit card because it is not a credit card, he then placed it in his machine and it worked. 5. No hot water in the shower, the staff came and made adjustments to correct the malfunction. 6. The normal procedures found in a 5 star hotel were lacking and the room can be considered a 4 star rating. 7. At check-out a city tax charge was levied which was never notified to the customer by **********, at any time.

Everything was great! Service nice, great spa, good food! We will come back! If we want to be picky. There was a difference in the quality of cooking between meat and fish. But the 4 service was good! The room temperature was hot and hard to manage.

Our stay waa great. Clean rooms. Nice restaurant and bar. Most importantly, very hospitable and helpful front desk staff