Hotels Near Phenix Technology, Inc. Firefighter History Museum in Riverside

First impression was not good. There was someone smoking pot in the parking lot when we pulled in and the hotel has this funky smell to it. Also, the hotel is located in the middle of an industrial area w/ the highway right across. So it seems very desolate and uninviting at first. But when you get your room, it's pretty nice. We had a 2 bed room and the beds sheets/pillows were clean and there was enough room for both of us. I was expecting a dungy bathroom but it was nice as well. Good room for the shower and sink/toilet. Also very clean. Yes, there is some funky smells in the rooms that others have pointed out. I'm not sure where it comes from but you smell it and I guess we get use to it. It's not overbearing but a bit of an annoyance. Maybe it comes from the Air Conditioner. But best thing was proximity to the university. You don't need to take the highway from here to get to the university. Side streets and you'll be there in about 10 min time. Price was cheapest in the entire area of hotels. Booked thru Costco Travel. For a 1-3 day visit the hotel will suit your needs.

The company's warehouse is nearby. There is a microwave and refrigerator in the room, and the breakfast is also very good! (Waffles made by myself) There are Macy's department store, Aldi supermarket and Mareno Valley Mall next to it, which is very good. But there is no hot water kettle, but many hotels in the United States do not have hot water kettles, only coffee machines.

At the beginning of the wrong hotel, a small hotel next door, the black front desk was weird, and my heart was awkward. I found that I went back to this hotel after going wrong. I feel comfortable and comfortable. A breakfast is simple.

The kitchen that was the main reason I book this hotel, and she didn’t disappoint. I had everything I needed ! I loved the complimentary dinner and breakfast offered (dinner mon-wed I believe) also the laundry room. The parking was awful haha but no complaints here luckily everything else outshined that also the front desk woman was very sweet and made me feel comfortable I wish I could remember her name but I know her last name was 3 letters long :

The staff greeted me politely upon entering the Hotel. The sweet older lady that checked us in even called our room about 10 minutes after checking in to make sure we were pleased with the room, we appreciated that. Lots of restaurants in same parking lot, including clothing stores. Target walking distance.

Everything was great. Except the room wasn’t cleaned up very well which made me feel pretty uncomfortable. The customer service was nice but the following morning I kept getting harassed over check out even though I requested and was given permission for a late check out at 1pm instead of 11am but other than that it was OK.

The staff was friendly and helpful. The only downside to our trip were the strong sewage smell outside of the hotel, at the entrance. It was persistently present each time we accessed the building. Another smell on the second floor was as string but not offensive, like vinegar near rooms # 210-220. My daughter thought it smelled like a dentist’s office. Smells aside, the halls are brightly lighted and clean with inspirational quotes on each door. Continental breakfast was served daily and the pool was open, though we were too busy to enjoy it. He fitness room remained closed due to the pandemic. We would stay here again fir the convenience on/off the 91 freeway. The beds were not luxury but not terrible. They could be improved with a memory foam topper.

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.

Service was as expected wonderful. Front desk was very kind and helpful. I'm big on breakfast and if anyone is like me then I recommend staying here.

This was our third visit to the property, since it was convenient to our relatives’ homes. The last time we stayed there was about a year ago, and we had problems with a dirty comforter and a boiler that was supposed to be down for “a couple of hours” that ended up being down for a full weekend, meaning we had no hot water. We were assured that we would hear back from the management when we made a complaint to the front desk clerk, but we never did. But we were willing to give the place one more chance. We arrived about 9:00 pm to check in and we were pleasantly surprised to find we were upgraded to a 2-bedroom suite. We headed to the room, took out the keys... and neither of them worked. I went back to the front desk, we tried the new keys... nope, still wouldn’t work. We called the front desk, and the desk clerk came up immediately and was able to open the door, but advised us that the battery on the door lock was dying, so when we heard the lock try to open, we should try to open the door immediately to get it open. It was late and we were tired, so we figured we’d get to bed and deal with it in the morning. Not long after we unpacked, my wife and I were getting ready for bed when my daughter came in and told us she spotted mold in the other bedroom. I went to check it out, figuring that maybe it was really dirt or something, but I saw the black spots on the ceiling and had to agree. I asked my wife to have a look, and we brought in a towel to try and wipe off whatever it was; the dark spots wouldn’t wipe off, and my adult daughter said the spot felt “fuzzy”. We called the front desk and let them know; the clerk advised us the hotel was full, but would check to see if a room was available at a sister property nearby; he also recommended that we could stay in the room but close off the second bedroom, and have my daughters sleep in the living room. Since my other daughter has asthma, we decided to get dressed, get our bags, and head for the lobby. When we got to the desk, the clerk advised us that the sister property was also full, but he could call for a room at another hotel that would have had all four of us in one room with a bed and a fold out couch... for a higher rate than what we were already being charged for there. We decided to give up and head home; the clerk told us that he couldn’t cancel the reservation or check us out until morning, but that the manager would call us in the morning. I’ll give credit to Joseph the front desk clerk, who went above and beyond during our visit to try to resolve our problems. Unfortunately, he was pretty much left to deal with everything happening by himself. The mold we found and the problems with door lock seems to confirm that the problems we found with poor housekeeping and maintenance on our last visit weren’t a fluke. As nice and as convenient as the property is, we’ve decided that we won’t be staying here again unless there’s a change in management or a renovation of the hotel.