Guest User
July 22, 2024
I booked the spa to use the hot tub, as I don't use the sauna or Turkish bath. When we got there, the tub was having problems; it just wouldn't work. I immediately reported the problem several times to reception, and the lady came to check it out in person. She told us to wait a moment and she'd find a solution, but she never showed up again. Once everything was finished, I would have expected a discount or something for the inconvenience, but once it was over, the lady wasn't even there; just someone else who was unaware of everything. Overall, the spa was beautiful; it's a shame what happened!
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