gio09876
August 27, 2023
In the Renon valley there are many hotels worthy of a stay, the Liechtenstein is advertised as one of the best. In fact the location is very beautiful, you can enjoy a beautiful view, the hotel was renovated a few years ago and the cuisine is good. It's a shame for the service which is not quite up to par. Given that for two nights, two of us, between stay and extras we paid around 600 euros (a bottle of natural water 0.75 - 5 €) when we arrived we requested, the same evening, two different pillows from those present in the room immediately, to silence the request, we were given two pillows that are usually used on sofas. After that, even though in the following two days we repeatedly requested at least one pillow we were never given it, every time they saw us the owners smiled and said Ah yes the pillows! but they never provided them to us. From a three-star plus hotel with the prices of a three-star plus I would expect better service and more attentive and polite attention to customer needs.
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