Lucia
December 29, 2023
Hotel follows the standard of comfort and excellence expected from an ibis. When I made the reservation, I found it strange that it said it had a pool, as I usually travel around Brazil and have been to several Ibis and never seen a pool. I closed for the pool (as I was looking for a hotel in the center with a pool) when I arrived I was informed that the pool belonged to Novotel for a fee of 63 reais. This should be informed in the same way as purchasing breakfast and parking are informed.
I looked on the website again to see where this was written and I couldn't find it, I was very disappointed as I could have found another hotel with a similar price.
The service from the team was wonderful, apart from this disappointment we had a great stay.
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