Guest User
April 3, 2025
The advertising photos don't reflect reality. The rooms are old and not very clean. The bathroom wall had mold that can be removed by washing it well. The sheets were almost transparent because they were so thin and had stains. The elevators didn't work well, and we always had to wait a long time to get on the elevator. Our flight was late, and when we arrived at the hotel, it was 2:00 a.m. Upon arrival, the receptionist seemed annoyed. He didn't greet us and didn't seem to want to help us. When he finally attended to us, he told us he wasn't expecting any guests and that we didn't have any reservations. I had made the booking on an English-language website, and all the information was in English. He got upset about this and said only Spanish and Portuguese... In the end, he found my name and let us in, but his rude attitude was very unfortunate.
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