Wyndham Rio Barra

A great hotel, well located and affordable. I recommend it and would come back again.

The room is large, with a large balcony that overlooks the beach. The decoration is relatively old. Breakfast is a variety of breads and pastries, too sweet, and the grilled sausages are too salty. There is a private beach and swimming pool with a nice view. It is near a wealthy area with good security and many people outside at night.

1. Check-in must start at 15:00, the staff is slow, check-in takes 1.5 hours, and my legs are numb from standing. 2. The room facilities are old and rotten, and the bedding is too old. 3. There are still bugs in the room, so hygiene needs to be improved.

The hotel, despite being well located, had a water shortage problem. We were admitted to the hotel without water in the rooms and we were not warned about this at check-in. When we arrived at the rooms, we noticed the lack of water, including in the rooms of our fellow travelers. Several other guests also reported the situation. In addition to this problem, the service is rude, check-in takes a long time to complete and maintenance is poor. I was stuck in the elevator twice and I saw other people who also ended up getting stuck and at no point did the hotel inform us that the elevator was faulty, nor did it even indicate it with a sign. Of all the problems, the lack of water was the worst of them as it is basic for personal hygiene and affects the experience and our comfort. When we tried to talk to the manager we were approached by another gentleman, who introduced himself as a guest but in fact we realized that he was one of those responsible for the hotel (perhaps the owner or a partner). This was because he was trying to justify that there was nothing that could be done about the lack of water and asked if we wanted them to "make water", in a mocking tone, with a total lack of respect for the guests. We had just arrived from a walk and needed to take a shower, we even went down to the pool but were stopped because the pool would only be available until 8 pm. After much insistence, the gentleman, who introduced himself as a guest, gave the order to the manager to at least release the pool so we could cool off. What guest gives such an order? Clearly Mr. He was one of those responsible who did not want to come forward. Anyway, the experience was terrible, there was no way to take a shower, brush your teeth or go to the bathroom without having to go to the pool area which is considerably far from the rooms and there are always long queues in addition to the place being constantly dirty due to the high demand. . I will request a refund for the reservation, because with a situation like this the hotel should have informed guests of the situation clearly, in addition to treating us well, with cordiality, which was not done.

Reasonable, the bed was put together with two singles, there was only one chair on the balcony, a low television was bad for watching in bed, a broken hairdryer had to be requested from reception, they only had a few replacement units, they kept taking them all the time, the pool closed very early, and we ran out of hot water one day and had to take a cold shower. Good breakfast, very attentive people always cleaning and replacing things.

It was awesome!! Impeccable service, cleanliness, hotel on the seafront, everything perfect!