Hilton Hotels in Rio de Janeiro

I stayed in a room with crumbling old mattresses. The sink and shower were clogged, pooling water. The hotel photos look better than it actually is.

I had my doubts about the quality of the hotel due to the previous comments, but I was 6 days, 5 nights and I loved it. The room was small, but comfortable with everything needed, the daily cleaning was excellent, the staff very careful, although not everyone speaks Spanish the readiness to solve your doubts is very good. It is located in the centre of Lapa, in front of the hotel and near the hotel there are several stores that operate until late (apotheke, supermarket, clothes stores, restaurant, etc.). The public transportation is outside the hotel and you can reach anywhere in the city (beaches, museums, fairs). They do not offer tours but call a spectacular tour agency ( river40 degrees); breakfast is a buffet type, very varied, strong with different sweet, salt, juices and fruit accompanies. The pool is of medium size, low-drop but pleasant for bath****.

I arrived way too early for check in but reception was so welcoming, they offered me my welcome drink and accommodated my early check in request and got me a room a floor beneath the rooftop pool and bar! Which meant I was a flight of stairs away from the captivating views of Copacobana Beach and direct pool access. Made it up to my room right as the sun was peeking to rise and captured my first beautiful priceless moment in Rio de Janeiro! Everything about this hotel is premiere! The service is impeccable and any complaints or issues are dealt with right away. The concierge staff is always readily available for advise on things to do or places to eat depending on your tastes and acquiring bookings for activities for non Portuguese speakers like myself was effortless! Breakfasts are well attended to and their spread is admirably top notch! Rooftop bar staff are very efficient and courteous as well! Just top notch everything! This hotel is so worth the long review because of how everything is executed by them! They truly deserve their five star rating and there is no doubt in my mind that when I come back to Rio, I’ll definitely choose Miramar by Windsor Copacobana!

I stayed here with 4 friends and this hotel perfectly suited our needs. We stayed in an executive room with a small balcony. You could see Copacabana beach which was a nice bonus. Breakfast was excellent, plenty of choice for vegetarians and meat eaters. Lovely fresh fruit and a delicious walnut bread. We did not eat here for dinner so couldn't comment on that. Location was perfect, eateries and bars nearby if you do not want to venture far. Beach literally a 2 minute walk away. The rooftop pool was small but enough for you to cool off and sip a cocktail or two by. The station was close as well as Ipanema, sugar loaf and CTR. I would say this is not a luxury hotel, but more than suited our needs for a girlie week away In the sun. PLEASE - hooks in the bathroom, an iron board and tea facilities in room would be great. SHOUT OUT - to Leonardo, Marina and the other receptionist wearing glasses plus all the breakfast staff. You were all excellent and helped to make our stay enjoyable.

My wife and I stayed in the hotel for 10 days for our honeymoon after receiving a recommendation from a friend. When we first arrived we were disappointed because the room had not been cleaned adequately (dirty carpet, stains and dead bugs in the bathroom) and despite informing the hotel we were coming for our honeymoon we didn’t receive any special welcome, for example a note or message from the hotel or chocolate gift as we saw others receive on Instagram. We complained to the reception about the cleanliness and the next morning the room was cleaned to our expectations, we were happy with how the complaint was handled. The hotel room we were given was an ocean view on the 10th floor. The view was amazing and we loved falling asleep and waking up to the sound of the ocean. However we feel that for the price and star rating of the hotel, the rooms need to be refurbished, the room feels dated and the bathroom finishings are not befitting of the hotel we expected from the pictures; messy paintwork and grouting, broken wooden furniture, poor quality shower and at one point there was no hot water so our first night was cold showers. We have stayed in lower and similarly priced and rated hotels and the quality of the room and bathrooms were better than this hotel. We used the tennis courts and gym during our stay which was a nice option. We both had the tropical Spa experience which was a wonderful and relaxing experience and the Spa staff were great. We chose the all inclusive option at the hotel and we were not disappointed with the selections available and the high quality of food on offer from the restaurants. The service from the staff at the restaurants was wonderful. The location of the hotel is excellent, after exploring the area we determined it has the best location of all the hotels in Ipanema / Leblon / Copacabana, because of the direct beach access to a “private” beach. Halfway through the stay we received a note in our room to say there was a problem with the pre payment and amount of consumption. We were very surprised because we had the all inclusive option and had not taken anything not included. We called the reception to inquire about the problem and the person was not able to explain what was the problem. (My wife is Brazilian so language was not the problem). We had to go down to the reception to speak with someone else, where we were told that the pre payment taken by the hotel was not enough to cover the cost of our stay (10 days) and so an additional payment was needed. The hotel knew we were staying for 10 days and should have known the total cost of our stay (excluding extras not included Ina lol inclusive), and taken the payment up front, rather than send us an ambiguously and informally written letter, halfway through the stay which the staff could not explain on the Phone. This was an annoying inconvenience and not a nice experience which the hotel could have very easily avoided. To be 5 stars and for us to consi

Hotel is very well located in front of the Atlatica avenue. the room itself is perfect. the bed is perfect and extremely confort. The crew are excellent, they really wants to serv you....i specially thank to Beatriz (attendent), Van Carlos (concierge) and super-sympatic Antonio at the front bar. The TV cable channels are very good. the crew speaks preaty well more than one language. What they could improve? 1 - the check-in process and queue speed. The wi-fi signal into the rooms. The window allows some external noise to come into the room and the breakfast itens variaty can be reviewed. I definetely recommend Othon palace hotel and I would consider it on my next Rio de janeiro visit for sure.

Even before I enter the hotel they stop me to check my temperature. Distant check in is the norm at this hotel which, was great to see. Hand sanitizer throughout the hotel. The staff was cleaning consistently. At breakfast everything was wrapped in plastic on the table. The waiters brought a tray of food all wrapped in plastic from which to choose from. The selection was great. And the service was outstanding. The front desk staff was very helpful.

Positive Great Location, you are relatively close to everything in walking distance. There is a pharmacy next door, as well as a bakery that has outstanding quality. The rooms are clean and spacious. One of the big pros for me is that there are no carpets, which is a big plus. It avoids any unpleasant smells. Negative Unfortunately, there are a lot more negative comments rather than positive ones. My family and I usually stay at the Grand Hyatt, but due to Covid-19, the hotel was temporarily closed. We were left with no other option but to give this hotel a try. I want to emphasize that this hotel has the potential to be a 4 or 5-star hotel if adjustments are made. Nonetheless, this hotel should be a 3 star. On the first day of arrival, we had wifi. However, on the 2 day of our stay, we no longer had wifi. We contacted the reception desk, and the girls in counter said they were having issues with their wifi due to their guest capacity?!?!?!?!?!?! really? This is a hotel that shouldn't even be an issue. We are in 2020 in 2020 even McDonalds has a reliable WIFI however, Windsor Marapendi did not. After a few days the ”Partial Wifi” was back up, I mean partial because the wifi was only available in the lobby. Just writing this review baffles me with their lack of proper and basic preparation and administration. Wifi was not available during our entire 9-day stay. We stayed on the 13th floor, and again I repeat no wifi in the room. I had to go down to the lobby so I could log in to my laptop to work. How inconvenient and above all this, not one apology and acknowledgment of their lack of proper planning from the hotel, and they didn't even move a finger to make matters right with this nuisance. There was a lack of responsibility and care from the hotel. All they would say is that they are working on it. The hotel charges for the use of an adapter. It's 50 real. Although it's nothing if you convert it to USD, all hotels allow you to borrow an adapter if needed. Especially one that has no wifi. (forgive me, but I can't get over this wifi issue) Breakfast is free, which is a nice thing (especially for a hotel with no wifi), but it's mediocre, your best off going out for breakfast you will have a much better experience. Blowdryer is obsolete. Suppose you want to dry your hair, good luck. Bring your blowdryer. In my case, I had to go out and buy one during my stay. The Reception desk crew needs a complete revamp on professionalism and Customer Service. If you are trying to be a high-end hotel ( Which this hotel is not), Customer service is everything you guest needs to feel welcomed and feel like their needs is cared for regardless of how little or big their needs are. Windsor Marapendi, you have great potential if the criticism is taken and executed for them not to happen again in the future with other guests. You need major improvement. You should be rated as a 2 star if that. Holiday inn is a 5 star compared to