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5 star

Grand Hyatt Rio de Janeiro
4.1/5112 Reviews

Grand Hyatt Rio de Janeiro

Zona Oeste do Rio de Janeiro Rio de Janeiro|1.41km from América Mall
To start with the one obvious limit of the property, it is in Barra de Tijuca which is a modern, residential, somewhat ”American” part of Rio. Because of the location alone, I wouldn't have booked this hotel for the entirety of my stay, because in many ways, areas like Ipanema and Copacabana are a lot more interesting and buzzy. That said, this is really the only negative I would have about this hotel and for anyone who doesn't mind transportation, Uber is cheap and reliable in Rio, and it will cost about BRL 30-60 to get from the hotel to all the more ”iconic” parts of Rio depending on time (and therefore on traffic) and will take about 30 minutes off peak. The hotel itself is beautiful, almost resort like. It is fairly large, the building has a fairly strange shape with multiple wings, though this also seems to guarantee that all rooms will get a view of sorts (the hotel ideally overlooks the Ocean on one side and a beautiful and serene lagoon on the other side). Common parts include a nice and clean beach where the hotel offers loungers and umbrellas, a beautiful swimming pool with several areas (toilets and sunscreen provided), a spa, and several restaurants. I was staying in a Club ocean front room and it was great. The room decor is very nice, beautiful bathroom with separate bath and shower, very nice balcony with a coffee table and two chairs, nespresso coffee machine, bottled water, lovely local Granado toiletries. Rooms are quiet and bed comfortable. The lounge is very nice too with rooms to both sides, and services for breakfast and cocktail hour in the evening. I had breakfast in the main Tano restaurant which was excellent (multiple stations for omelette, tapioca, pancakes, green juice, etc plenty of fresh fruit, excellent pastries, etc), lunch at the Canto restaurant and by the pool (more limited version of the same menu) which was excellent. I also had dinner at Shiso, their Japanese restaurant and I'll admit that I was a little bit more disappointed there despite great review (food was ample but did not feel very authentic, was very salty, and the rice itself was not very good). Maybe I was there on an off day as reviews are, as I said, very positive in general. In addition to everything else, staff everywhere was excellent from managers pre-arrival to people I interacted with throughout the stay. All in all, in a sometimes hit and miss Rio hotel scene, and once one accepts the less traditional location, this is a really excellent hotel and one I'll return to with great pleasure. PS: very minor point: mini bar had no prices indicated and proved fairly expensive. Also note that there is a resort fee of BRL75/day which I did not think was very clear

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Business travel

Grand Hyatt Rio de Janeiro
4.1/5112 Reviews

Grand Hyatt Rio de Janeiro

Zona Oeste do Rio de Janeiro Rio de Janeiro|1.41km from América Mall
To start with the one obvious limit of the property, it is in Barra de Tijuca which is a modern, residential, somewhat ”American” part of Rio. Because of the location alone, I wouldn't have booked this hotel for the entirety of my stay, because in many ways, areas like Ipanema and Copacabana are a lot more interesting and buzzy. That said, this is really the only negative I would have about this hotel and for anyone who doesn't mind transportation, Uber is cheap and reliable in Rio, and it will cost about BRL 30-60 to get from the hotel to all the more ”iconic” parts of Rio depending on time (and therefore on traffic) and will take about 30 minutes off peak. The hotel itself is beautiful, almost resort like. It is fairly large, the building has a fairly strange shape with multiple wings, though this also seems to guarantee that all rooms will get a view of sorts (the hotel ideally overlooks the Ocean on one side and a beautiful and serene lagoon on the other side). Common parts include a nice and clean beach where the hotel offers loungers and umbrellas, a beautiful swimming pool with several areas (toilets and sunscreen provided), a spa, and several restaurants. I was staying in a Club ocean front room and it was great. The room decor is very nice, beautiful bathroom with separate bath and shower, very nice balcony with a coffee table and two chairs, nespresso coffee machine, bottled water, lovely local Granado toiletries. Rooms are quiet and bed comfortable. The lounge is very nice too with rooms to both sides, and services for breakfast and cocktail hour in the evening. I had breakfast in the main Tano restaurant which was excellent (multiple stations for omelette, tapioca, pancakes, green juice, etc plenty of fresh fruit, excellent pastries, etc), lunch at the Canto restaurant and by the pool (more limited version of the same menu) which was excellent. I also had dinner at Shiso, their Japanese restaurant and I'll admit that I was a little bit more disappointed there despite great review (food was ample but did not feel very authentic, was very salty, and the rice itself was not very good). Maybe I was there on an off day as reviews are, as I said, very positive in general. In addition to everything else, staff everywhere was excellent from managers pre-arrival to people I interacted with throughout the stay. All in all, in a sometimes hit and miss Rio hotel scene, and once one accepts the less traditional location, this is a really excellent hotel and one I'll return to with great pleasure. PS: very minor point: mini bar had no prices indicated and proved fairly expensive. Also note that there is a resort fee of BRL75/day which I did not think was very clear

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Breakfast

Riale Brisa Barra
4.3/5111 Reviews

Riale Brisa Barra

Zona Oeste do Rio de Janeiro Rio de Janeiro|2.86km from América Mall
The reviews said that this hotel had good customer service. That is, of course, if you do not have to deal with receptionist Porfirio Fonte. My wife and I booked this hotel for two nights. We made the reservation over the phone and asked if we could do an early check-in. We were told to call the day of arrival to check if there were rooms available. We called and we were told to head to the hotel since there were rooms available for early check in. When we got to the hotel, receptionist Porfirio Fonte asked for the name in the reservation (it was under my wife’s). Without even looking at us, he told us that we needed to check in online and pointed at a QR code. Mind you, the reception was completely empty, but he did not want to help us (we were having problems with the internet connection). After we finished, he told us that there were no rooms available for early check in “for the rate we were paying.” We explained to him that we called the hotel, and we were told that there were rooms available. He did not want to hear it. He insisted that he did not have any rooms available at the price we were paying. However, he told us that if we wanted to upgrade, he will give us a room immidiately (basically, he was trying to push us to upgrade). I do not know if this is company policy. If it is, the hotel should put a warning when it offers different rates, for example: “if you choose the lowest room rate, we will look down on you and disrespect you.” I asked the receptionist for his name, and he ignored me completely. After the third time, he finally told me his name. He needed my ID, and even though I was standing right in front of him, he asked my wife for it. I complained to him and told him that he did not have to treat us like that. In a very threatening manner and practically yelling at me, he asked me “if I had a problem with him.” Once again, I tried to explain to him that we called the hotel, and we were told that there were rooms available. I understand that mistakes can be made and perhaps the person over the phone gave us the wrong information. All receptionist Porfirio Fonte needed to say was: “I am sorry, you were giving the wrong information, but I will try to get you a room as soon as one becomes available” (you know, Customer Service 101). But, I guess being professional was too much for him as he went on about our hotel rate. After much insistence, he finally told us that if a room becomes available before 2 pm (it was 11 am), he will give it to us. We asked him if he could call us to let us know, but he refused. Instead, he told us to call the hotel. At that point, and based on the way receptionist Porfirio Fonte treated us, my wife and I concluded that: (1) There is no way he is going to give us a room before 2 pm; and (2) He is going to give us the worst room he has. When we arrived at 2 pm, there was a long line at the reception. We had the opportunity to observe receptionist Porfirio Fonte in action. He did not ask any gues

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Top rated hotels in Rio de Janeiro

Searching for hotels near América Mall? Compare room rates and reviews to find your ideal stay.
Promenade Link Stay Barra da Tijuca
4.4/590 Reviews
Zona Oeste do Rio de Janeiro
Ive stayed in the basic room but I didn't expect it to be so small. The bed was big, but the room smelled of cigarettes. The Cable TV didn't work, always said the signal was bad. The bathroom is small and I found used bath soap laying around. I complained and they promised to clean the room, only to find out that the cleaning service is working once a week during the pandemic. The breakfast was really basic (which I understand as we are in a coronavirus pandemic and things are simpler) but the coffee was just ok (drinkable). The service knocked on my door twice one night trying to deliver somebody else's meal. Overall if I had personally payed for the room I wouldn't stay. However, I didn't have an option because it was a critical business trip and it was the nearest hotel next to the client.
Plaza Barra First
4.1/567 Reviews
Zona Oeste do Rio de Janeiro
I went to Rio de Janeiro for the second time and stayed at this great hotel. There is nothing to complain about, just praise and congratulations for the excellent service, great location and beautiful AP. I am already looking forward to the next booking
Laghetto Stilo Barra
4.3/5102 Reviews
Zona Oeste do Rio de Janeiro
Does not meet my needs as someone from a western country - uk for the price of £100 a night. It would be ok if room cost £50 a night. Its better to spend £10 to £20 more for premium hotel. Good points 1.Concierge was excellent at checking in, talking to us, advice and seemed genuine. 2. English speaking 3. Breakfast selection 4. Customer service was good 5. Room was comfortable enough 6. Big tv 7. Nice pool 8. Comfortable bed Bad points 1. Room looked tired and not maintained eg paint work, shower finishing etc 2. Patio door to beach was simple construction and poorly made so didnt close tight hence very very noisy anf can hear road and sea 3. Certain parts of room arent cleaned throughout eg sides have dust 4. Gym very basic
Vogue Square Fashion Hotel by Lenny Niemeyer
4.3/556 Reviews
Zona Oeste do Rio de Janeiro
The Hotel it’s not as good as it promised. The location, if you come on holidays, it’s not close to the beach. You really need a car for every moment of the day (beach/ lunch/ dinner). The place has a lot of traffic so it’s normal to take an hour to do 6km. The wifi doesn’t work in the rooms. The pool is too small for the size of the hotel. I won’t came back.
Windsor Marapendi Hotel
4.6/5129 Reviews
Zona Oeste do Rio de Janeiro
Positive Great Location, you are relatively close to everything in walking distance. There is a pharmacy next door, as well as a bakery that has outstanding quality. The rooms are clean and spacious. One of the big pros for me is that there are no carpets, which is a big plus. It avoids any unpleasant smells. Negative Unfortunately, there are a lot more negative comments rather than positive ones. My family and I usually stay at the Grand Hyatt, but due to Covid-19, the hotel was temporarily closed. We were left with no other option but to give this hotel a try. I want to emphasize that this hotel has the potential to be a 4 or 5-star hotel if adjustments are made. Nonetheless, this hotel should be a 3 star. On the first day of arrival, we had wifi. However, on the 2 day of our stay, we no longer had wifi. We contacted the reception desk, and the girls in counter said they were having issues with their wifi due to their guest capacity?!?!?!?!?!?! really? This is a hotel that shouldn't even be an issue. We are in 2020 in 2020 even McDonalds has a reliable WIFI however, Windsor Marapendi did not. After a few days the ”Partial Wifi” was back up, I mean partial because the wifi was only available in the lobby. Just writing this review baffles me with their lack of proper and basic preparation and administration. Wifi was not available during our entire 9-day stay. We stayed on the 13th floor, and again I repeat no wifi in the room. I had to go down to the lobby so I could log in to my laptop to work. How inconvenient and above all this, not one apology and acknowledgment of their lack of proper planning from the hotel, and they didn't even move a finger to make matters right with this nuisance. There was a lack of responsibility and care from the hotel. All they would say is that they are working on it. The hotel charges for the use of an adapter. It's 50 real. Although it's nothing if you convert it to USD, all hotels allow you to borrow an adapter if needed. Especially one that has no wifi. (forgive me, but I can't get over this wifi issue) Breakfast is free, which is a nice thing (especially for a hotel with no wifi), but it's mediocre, your best off going out for breakfast you will have a much better experience. Blowdryer is obsolete. Suppose you want to dry your hair, good luck. Bring your blowdryer. In my case, I had to go out and buy one during my stay. The Reception desk crew needs a complete revamp on professionalism and Customer Service. If you are trying to be a high-end hotel ( Which this hotel is not), Customer service is everything you guest needs to feel welcomed and feel like their needs is cared for regardless of how little or big their needs are. Windsor Marapendi, you have great potential if the criticism is taken and executed for them not to happen again in the future with other guests. You need major improvement. You should be rated as a 2 star if that. Holiday inn is a 5 star compared to
Americas Barra Hotel
3.9/559 Reviews
Zona Oeste do Rio de Janeiro
Chegamos ao hotel por volta das 17h50, e já na entrada, ao questionarmos ao segurança a respeito do estacionamento do hotel, recebemos apenas a resposta de que estava lotado. Questionamos onde seria o tal estacionamento, e o mesmo respondeu que era logo após o prédio, em um portão branco. Estacionamos o carro ao lado, e não havia, no portão ou em algum ponto perto dele, indicação de que aquele era o estacionamento do hotel, bem como sua lotação. Chegamos em um horário já distante do tempo em que se inicia o checkin, mas mesmo assim nos deparamos com uma enorme fila para fazê-lo. Após passarmos mais ou menos 40 minutos na fila, fizemos o checkin e subimos para o quarto. O quarto em si é bom, apesar de ter pontos que necessitam de atenção. Ele é muito mal iluminado, contando apenas com dois ”spots” de luz, bem pequenos, e um abajur. Além disso, no banheiro encontrei muitas falhas no teto, inclusive uma parte que parece como um alçapão, porém toda deteriorada. No dia seguinte, quando fomos ao café da manhã, nos deparamos com mais uma fila. Chegamos ao café da manhã por volta das 9h40, ou seja, faltando 20 min para o fim do serviço, que em si é muito bom, porém me chamou atenção para certos pontos. Como o salão principal estava lotado, alocaram os hóspedes em outro salão improvisado, no saguão do hotel, que imagino ser uma prática devido à lotação habitual do fim de semana. O café da manhã oferecido é bom, porém nada fora do comum. O serviço é precário, os 30 minutos em que estivemos sentados, não passou nenhum funcionário para recolher os pratos que os outros hóspedes haviam deixado na mesa, além de falta de reposição quanto a pratos e talheres. Já visitei alguns hotéis pelo mundo afora, mas nunca vi um hotel que imediatamente no horário em que se encerra o buffet, começa a rapidamente recolher toda a comida disponível. O que sempre vi são os funcionários pararem de repor a comida em certo horário. Dada as filas do hotel, o mínimo seria o horário ser extendido aos finais de semana, penso eu. Por fim, no checkout, o diálogo com o recepcionista foi rápido e sucinto. Ele questionou se haviamos consumido algo do frigobar, e era isso. Não havia papel para assinar, não havia conferência do quarto, nada. Então tá... Não chegamos a utilizar a piscina e a academia, por isso não posso escrever sobre. Minha opinião final é que o hotel é muito grande, bonito e bem localizado. No entanto peca em muitos pontos, como conservação e administração em si.

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