Hotel Ambassador

FIRST AND LAST TIME. A STAR IS ALSO TOO MUCH BUT YOU CANNOT PUT ZERO. They're hooked on money. Staff neither nice nor courteous, they pretend to solve your problems with a fake smile but then do as they like. They just want to steal your money. THEY WANT THE PAYMENT OF EVERYTHING UPON ARRIVAL, absurd. Upon our arrival we saw a couple who had paid for everything through booking and were asked (always upon arrival) THE TAXES. You certainly don't feel like a customer AT ALL. Parking costs 20 euros per day in May, double that of the Derby hotel next door (not booked because they had no more rooms available, otherwise we would have returned there, much more honest and kind). We were told that the parking is not bookable by the day, or you pay for the duration of the holiday, ALWAYS IN ADVANCE, or nothing, and the price triples on weekends and in the summer season, LADROCINIO. But if you arrive in the evening and you park your car for 2 hours a day, they'll charge you FULL. Empty fridge bar, 4 stars and they do not even leave free welcome water, on the contrary, a half-liter bottle of water OF SUPERMARKET 3 euros. Low quality breakfast, designed for non-Italian tourists as they are used to other culinary standards. The only notes in favor are the cleanliness of the rooms and the recent renovation. They will surely respond with a useless and false answer like their staff and nothing will change.

The hotel is already at first glance very beautiful and impressive and with the swimming pool at the entrance it makes a beautiful figure. The rooms are quiet and well designed and furnished. We had a sea view and it was spectacular. The room is equipped with everything you need and we felt very comfortable. The staff are super professional and welcoming. The breakfast was rich, varied and with excellent products, except the cocoa from the bar (it was hot water with cocoa powder).

It is not a 4-star hotel: very small room (under 15 square meters), minimally soundproofed (you can hear every noise from the corridors so you don't sleep), with double bed consisting of 2 single beds (very uncomfortable), blind bathroom very small with broken fan; everything is paid: from the porterage service (€ 5) to the parking lot (€ 10 per day, on booking however it was not specified and everyone arrived and only by ringing at the gate they understood that the service is paid), to the bottle of water (€ 6, the minibar is empty in the room and they don't even leave a courtesy bottle). Please note: we stayed in a 5 * hotel in Rimini 2 days before and the mini bar had drinks. Another negative note: to access the parking lot you must always get out of the car and ring to get it open: very uncomfortable, especially if it rains. Finally: they ask for payment of the stay in advance (which is in bad taste because if during your stay you want to use other services, you have to re-pay when you leave and it is also a gesture that is not very suitable for a 4-star hotel). We will not be returning, really not recommended.

I went to this hotel from 31/12/21 to 2/1/22 excellent food and staff in the room very good and fast, the owner and the girls very kind, nice and clean rooms, we asked for a tub to wash the baby and in 5 minutes it was brought to the room, we had problems with the heating (cold air came out) and in 10 minutes the problem was solved, too bad that at the beginning we were not explained the times of the program of these days and therefore we there was little clarity for the hour of the branch aperitif and lunch on January 1st (at departure, speaking with the owner, we were told that at the bar counter they put a sheet with the program, but for those like us who did not go to counter was too small to see) otherwise I would have given 5 stars but we will return to this hotel hoping next time we can give 5 stars