Hotel Gallia Palace

Simple structure, only renovated in a couple of floors, I was sold a "superior" room and I was hoping it really was. Friendly staff on arrival, but a little less in case of comments. The experience wasn't the best, the first night I had a lot of trouble sleeping due to a broken mattress on the right side, the following morning I asked for a change of mattress or a change of room, I was told that the mattress it was new and it was impossible for it to be uncomfortable or damaged and moreover I slept on a DORELAN (telesales have also ruined hoteliers), to their statement I pointed out that the room should have become a double and not a double, deaf ears and they communicated to me that they would fix the bed. In the evening, upon my arrival, I found the same mattress turned upside down with a duvet under the sheet (duvets are not toppers). The following morning I pointed out again to a second receptionist that their intervention had not been sufficient and if they could please arrange to create a double and not a double, annoyed she replied that they would have to change the mattress again and that for them it was impossible to move the bed base as it is double and therefore it would not have passed through the door ... (the bed bases under the mattress were two singles and if the bed base would not have passed through the door, what magic did they do to insert it the first time? And above all what capabilities did they have to bring in the first and then the second mattress???) . I also took the liberty of asking how they classified the SUPERIOR room given that in the bathroom there is no light in the mirror, adhesive tape was applied along the edges of the same so as not to point out the altered mirror, there is no electrical outlet for a hair clipper (other than the one next to the wall-mounted hair dryer, however inconvenient), a support shelf for an almost non-existent beauty kit, hot water intermittent due to the simultaneous use of other rooms, the space of the room is narrow and decidedly limited, the desk almost unusable and the TV remains covered by the back of the chair (moving it obviously would close the passage around the bed) in response I received: "we classify it superior because it has a sea view" Breakfast alas not not even she survived, inedible peaches, some baked goods from the day before and a bit slow service for those who are not on holiday. At low cost, it is acceptable, on the contrary, it would be advisable to reevaluate the whole structure to ask for €200 per night

Hält was es verspricht. Sehr nette, freundliche und hilfsbereite Mitarbeiter. Reichhaltiges, landestypisches Frühstück - für jeden Geschmack etwas dabei. Besonders auffällig ist die Sauberkeit im Hotel. Sehr guter Zimmerservice. Absolut empfehlenswert.