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5 star

Grand Poet Hotel and Spa by Semarah
4.8/5116 Reviews

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.31km from Riga Congress Centre
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Top rated hotels in Riga

Searching for hotels near Riga Congress Centre? Compare room rates and reviews to find your ideal stay.
Relais le Chevalier
4.5/553 Reviews
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The location is close to the famous monument, the hotel is clean and looks new. The decoration is good-looking European style, the breakfast is great, you can order what you want to eat right now. Environment: Great
Grand Hotel Kempinski Riga
4.7/542 Reviews
Riga City Center
Although the service staff is really lacking in education and lack of training, the location is definitely not to be said, and the overall facilities are still very good and worth having.
Monika Centrum Hotels
4.3/574 Reviews
Riga City Center
Hotel location is good, just at the junction of old and new Riga To the east is the art district, where you can take a boat ride to the west and the old town to the south. You can go to the old town or take the bus. There are also a lot of bus stops nearby, and it is very convenient to travel. Downstairs is the number one restaurant on a travel software The hotel’s own breakfast is also good, although there are not many options, but it is enough. I prefer to live here than living in the old town. 1. You don’t need to take the box to walk the stone road 2. Accessible barriers and elevators
Radisson Blu Ridzene Hotel, Riga
4.3/550 Reviews
Riga City Center
The Ridzene is very conveniently located for both parks (e.g. Esplanade) and the old town. The hotel itself is modern, clean and the staff attentive. My room faced the park and was very quiet. Breakfast was typical for hotels like this with a good choice (although some items were not always replenished immediately) and enough to set you up for a day's sightseeing. The bar seemed to close fairly early and I didn't get chance to eat at the hotel so can't comment on dinner or lunch. Reception staff were well organised and informative. I did notice a slight smell of cigarette smoke in my room (303) which was odd given that the hotel doesn't allow smoking and the television didn't work. If you're looking for a well located, reasonable hotel for a break in Riga, look no further.
Mosaic Hotel
4/59 Reviews
Riga City Center
The hotel is more like a dorm/hostel with private rooms only. Because the Shower/toilet is shared between several rooms. However it did not cause any issues or discomfort. The hotel offers breakfast however it is pretty basic, but enough to start your day. The staff was welcoming and nice. The decor is good and the rooms were clean. I think its a great place to stay if you are on a budget and want to visit Riga as the hotel is near most of the atractions.
Hotel Gutenbergs
4.3/570 Reviews
Riga City Center
The breakfast was exquisite. The variety and quality were excellent. The cutlery and surroundings were elegant and chic. The house is said to have more than 300 years of history, so there are wooden beams in the room. The carpet in the corner is very dirty. Other sanitation is ok The rooms are a bit retro, and the European style is overall. The suite is very large with two beds and extra beds can be accommodated in a family of three or four. The single room is not clear. The room on the main street is very very noisy. Downstairs is B bar. At night it is a bar. Disco-like music ends at 2 o'clock. The waiter gave earplugs and apologized. When it was convenient to go out of the old town, it was really facing the church of domo.

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