Hotels near Vancouver International Airport, Richmond

After all, it is a hotel for amusement parks. It is not bad in all aspects, but the price/performance ratio is relatively low. The SkyTrain is right next to the hotel, which is very convenient. The restaurant downstairs is good, but there are too many people; the nearby scenery is also good.

The plus point is free breakfast for 2 people for 3 days, and the minus point is that the room was not cleaned on the middle day. The other thing is that the transportation is convenient. It's a 10-minute walk from the subway. The facilities are a bit old but OK.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

Nice airport hotel at a convenient location. Looks line it has been recently refurbished. This is our second stay at this hotel. Yaohan department store, Aberdeen Mall and another are a stones throw away. Food courts at malls have a good selection of Chinese cuisine at reasonable prices. Formal chinese restaurant in the same building complex as the hotel. There are also many standalone restaurants around the hotel.

I chose to stay here because of the airport shuttle and the accessibility to public transportation. Given the price I had to pay, I’d have given a better a rating IF: (1) airport shuttle is more punctual (2) the TV in the room works better (clearer, guests ‘can’ use it simply by following menu, has choices of movie/ netflix connection) (3) the sink in the toilet has more efficient water draining (4) the air conditioner has digital control and is quieter (5) The lift works smarter.. What I like: (1) The complimentary coffee machine in common area (2) The staff are nice

The hotel is in a inconvenient location. To get there without a car, you have to go to Aberdeen Station and transfer by 610 Bus. The most important thing is, the bus never arrives on time. So just grab an uber. Other than that, everything is pefect. Frequent shuttle to airport.

The hotel is clean and tidy, and the attitude of the staff is very good. My English is not very good. I met a very good Chinese-speaking lady who helped me print documents and book a car. She also told me what software can be used for Chinese food delivery, fast food around, and daily As expected, there are Chinese supermarkets and Italian restaurants, which are very convenient. If you are willing to walk, it is also close to the Chinese district. There are many Chinese restaurants, and it is also very close to the airport. It is a good recommendation for transiting from Vancouver. Five-star recommendation!

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !

Hotel location is very good, the room is very clean, the environment is quiet and comfortable, the price is super high.

Hotel located near the metro and McDonalds, just opposite there is a mall and a chinese/international supermarket. There are also many restaurants in walking distance. The lobby, gym, and room are a little old but overall quite clean. Best part of the stay was the bed - super soft and comfortable! However, there wasn’t any amenities such as toothbrush, comb, or facial puffs (there wasn’t any in the room and we brought our own anyway so we didn’t ask for it). Hotel shuttle from the airport was late (we had to use the free call booth) but the departure to the airport was okay.