Premier Inn London Richmond

Nice. Friendly and helpful staff Good location for walk into Richmond and for the train station to other places

good!

Armondo is a suburb host and asset to the premier inn team. He made my stay very enjoyable. The room is very nice, no road noise or noise from adjoining rooms. The menu for the meal deal is varied and good value. The wine is a little overpriced …..

We were surprised and pleased to find a car parking space on a Friday night. We paid on exit and got a (very) small discount but £20 for 24 hours was about right. We had the rooms that we had asked for (eg a twin bed) and I was pleased that my mum on the same booking had been allocated a room next door to us. We found the staff to be friendly. The rooms were clean and comfortable. The refurbished shower was outstanding. The location is excellent with lots of options; we caught the 371 to Richmond Parkrun, we walked into Richmond, we walked back from North Sheen station after we had been to Battersea Power Station. We chose not to have breakfast and but found the most amazing breakfast cafe opposite (have you watched Breaking Bad?!). Dropped a ‘circle’ as the bar wasn’t fully functional and our TV reception was dreadful (you couldn’t actually watch it!). I was also annoyed that my key card stopped working at 11:30am and when I asked to have it renewed I was told ‘you know check out is 12pm’…well yes, but I actually need to get my belongings out! However, I would absolutely stay here again if I needed to.

From arrival staff were surly and unhelpful. Even though I requested a quiet room because of my health problems, I was given a room right next to the door. Breakfast was appalling - again staff member surly/ sulky when asked to heat up croissant/ pain au chocolat. Pastries were tiny. Only two teabags and milk for two cups of tea in room - which is ridiculous with a tea-drinking nation. And no, I did not want to travel down to reception to get more. The only good thing to say is that the bed was comfortable even though I was kept awake with banging door.

I have considerable respect and admiration for the Premier Inn brand and readily acknowledge that it is of a budget variety. Generally they are normally very good, comfortable and perfectly acceptable for a decent stay away from home of any length. Then, we have this one! Arriving 25 minutes ahead of the “prescribed” arrival time we were told we would have to pay £10 to check in right then. We didn’t, repairing to the lovely welcoming pub next door (which offers rudely acceptable Thai cuisine cheaply) we had a drink and went back at 3.01pm. We were checked in to an already occupied room and had to go back down to clarify. 20 minutes later, a new room was allocated and all was well ( you kind of wonder had they been more accommodating and not trying to hide behind fantasy company policy at 2.35 pm, the inconvenience to all - those waiting to check in whilst we returned to reception included, would have been minimised). This, by the way, is for the Premier Plus offering, so a higher standard might ordinarily be expected. Out for the night, we returned to the most uncomfortable bed you can imagine - so much for the ‘more comfort’ opening strap line in their promotional advertising. The following morning, we have one towel to share (oh, more comfort again?) when we shower and a t breakfast a 20 minutes queue for a table and when we get in the restaurant, it’s dirty, understaffed, food is non-existent/unreplenished and chaos reigns supreme for the duration. For £250 per night, wholly unacceptable by any standard. If you are lucky enough to find any stay cheaper elsewhere, just avoid - it’s a dysfunctional pit in comparison to a full service hotel.