AmericInn by Wyndham Rice Lake

The staff at this location are always friendly and helpful. I was always greeted with a smile and made to feel at home. The room was spacious, clean and comfortable and the hotel has great amenities.

The first room we were given had pet hair (was told it is a pet free hotel) all over the carpet and a terrible odor... Discovered a cigarette butt in the garbage can (non-smoking hotel). My mild asthma was triggered & my chest felt tight. The gentleman at the front desk was apologetic and moved us to a bigger nearby room. The second room was better, but clearly the vacuum is less than adequate, or cleaning staff do a rushed job. Dirt all around the edges of the room-- everywhere except the main walking areas. When I asked a housekeeper the next morning (had events and not time the night of check in) if I could just get a quick vacuum, she replied that I could get the vacuum and use it myself. I should have just done this so it was cleaned to my standard, but I said the room was clearly not vacuumed well when we arrived but didn't have time to ask the night before. I explained what had happened with our first room and she then said she'd take care of doing our room. She also said the other maid had been given several warnings in the past. She vacuumed better, but dirt still remained in easily visible areas. Beds and bedding were clean, smell was much better though still off (I simply ran my diffuser during my stay). Pool area was clean, breakfast was simple but good-- cereal, yogurt, pastries, waffles)

Hotel is maintained nicely, there is a pool which we did not use but others were. Rooms were clean and beds comfortable. Walking distance to a nice local restaurant. Staff friendly and helpful. No coffee pot in room and breakfast ok - refrigerated breakfast sandwiches we microwaved. Waffle maker but no other hot food.

Our room was the wrong one when we checked in. The rate was kindly fixed by front desk staff. BTU, the room we enemies up in had hair on the toilet, hair in the sheets, crumbs on the office chair, cobwebs in the corner and much more dust and dirt. When I went to ask for clean sheets, I was asked what room we were in, so I told her. I then nicely told her the room was dirty, but just wanted clean sheets and would deal with the rest. Without saying a word, she went and got sheets, handed them to me, I said thank you and that was the end of the conversation. No, I’m sorry or can I take a look……… nothing! Very upsetting that care for customers comfortable stay or return does not seem to be a factor there. I took many pictures, but choose to not be that mean!!

Very beautiful hotel with very clean rooms. Very comfortable beds and nice bathrooms. We had stayed at another chain hotel the night before that was awful. You get what you pay for and this hotel was worth every dollar we spent!

Nice, quiet overnight stop. Good value for the money with easy on and easy off the major highway. Far enough away that you didn't hear the road noise. We were close to decent restaurants and were able to have a very nice dinner..