Guest User
December 3, 2024
I arrived at the hotel after a tiring trip, and they couldn't find our reservation. After a long time, they found it and let us in. When I arrived at the room, there were no sheets or blankets. I had to call the phone because I didn't answer when I called from the room. After about 10 calls, they answered on the regular phone, which is the hardest part! I think the staff is too lazy to serve customers. Then my door stopped working. It would only open with the master key. Every time I went back to the room, I had to ask for the room to be opened. I'm a hotelier and I'm passing this on so that those responsible can improve this issue, especially in terms of telephone and in-person service. Att. Rafael Santos
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