Stanley House Hotel & Spa

We stayed here on 12/04/25 and we had such a nice stay here celebrating my birthday with my partner. All of the staff are so lovely and helpful. The beds are the comfiest I have ever stayed in definitely the best nights sleep I’ve had in a long time. The treatments and the thermal bathing were unbelievable, they were so relaxing. We made the mistake of not booking in the restaurant and we didn’t know the kitchen closed at 9pm (which was our own fault because we didn’t check). We got to the restaurant just after 9 and were told the kitchen had closed and we were unsure of what to do because we had a £40 voucher for a meal and we didn’t know the area well but Rodrigo made sure this was not an issue and sat us down which we were so grateful for. I wanted to mention all the staff that night, Maahira, Hassan and Gabriel they were all so polite and friendly and made sure they gave us the best service possible. The food was the best, so delicious. Rodrigo needs a special shoutout because he is just amazing, what a genuine nice guy he honestly made our night so special. Thankyou so much for making my birthday and our stay so special we appreciate everything that everyone did. We will definitely be returning and I recommend this place for everyone if you are looking for a VERY relaxing treat :)

I'm not the first person to leave a negative review regarding the mothers day event. As mentioned by many there was not enough food, tables crammed together in an unsafe manor and hardly any staff. My true disappointment comes from how the company have handled the situation following. A noble thing to do would have been to hold their hands up and admit they were at fault and issue refunds. I would have had respect for the buisness and management. You may come to Stanley House and have a great experience, but if you don't, then please don't expect any consideration or understanding from management. You will not be compensated nor will your opinion as the customer matter to them at all. They just want to make money. Which is what they did on Mother's Day. Disgusting, money grabbing behaviour. Completely unacceptable.

Dated: 6th December 2024. I was gifted a voucher for an overnight stay package from my son and daughter inlaw for my 50th birthday, I was really looking forward to having desi afternoon tea but unfortunately when it arrived I was very very disappointed, the quality and quantity was not good enough, the only desi savoury i got was 1 bite size pakora, 1 mini pizza bite, 1 spring roll, half kebab , i was expecting a full desi afternoon tea just how there menu says but clearly it wasn’t. I didn’t get any Indian sweet savouries with it nor did I get any sandwiches. It took more than 30 minutes to arrive and when it did, we didn’t get the sauces and was told by the staff that it comes with brewed tea when we asked for ginger desi tea. We checked on there website and the desi tea menu clearly states it comes with sauces and desi ginger tea, when we clarified with the staff, she went to the kitchen and asked the chef and he said he will prepare the sauces and tea for us. As I was biting the pakora it was raw from inside and burnt from outside, complained to the staff and she took my plate of the savouries to show the chef and he was sorry for it. I didn’t eat any of the desi tea and had to leave with disappointment. Customers shouldn’t be showing what the menu says to the staff. it clearly shows that there menu and pictures are very misleading with false information and the prices are very high according to the quantity and the quality of the food they serve. Overall besides the desi afternoon tea we enjoyed our stay with dinner and spa. Dinner we only enjoyed because they had fish & chips on the menu unlike the last time we stayed they didn’t have fish & chips on the day and we didn’t enjoy the food we ordered. I would not recommend any of my friends and family to come for desi afternoon tea at Stanley house hotel and spa

I wasn’t going to write a review, as generally don’t like to complain and always like to leave positive feedback. Firstly, I would like to thank you for the meal in the restaurant, it was delicious. The gardens and grounds I have to say were stunning, clean and very well maintained. These 2 elements were the only saving grace, I can’t comment on the rooms as we didn’t stay. The spa however was not the peaceful and relaxing experience we had hoped for. Our visit was for the spa experience for £59pp, our experience was booked for 12pm, this was a gift for my mother for Mother’s Day and a birthday treat for myself. When we arrived at the spa reception, we had nobody to greet us and had to wait almost 15 minutes before we decided to go looking for somebody, as this was chewing into our 2 hour time slot. When we eventually found somebody, the lady was showing somebody else around and asked us to wait a couple of moments and then she would return. When she returned, she was very pleasant and showed us to the changing rooms and gave us instructions of the day. We wanted to enjoy the lounge and enjoy all the lovely teas and refreshments before our spa… but as we had missed 20 minutes, we didn’t get a chance to do this and headed straight for the spa. The lovely lady had told us not to reserve the heated beds, which we totally understand and then informed us that one of the beds was broken. We didn’t anticipate just how busy it would be, it was packed and noisy and towels were reserving the beds, which we were told not to do. We sat in one of the steam rooms with the crystal, this was the room I was looking forward too the most being a crystal lover. We sat in complete darkness for 10 minutes, waiting for the room to get warmer… as we wasn’t informed that this room was out of order, we assumed it would take time to warm up. It didn’t, so I pressed the button for assistance, a young girl came in to see us and couldn’t understand why it wasn’t working, she told us to wait and she would go and check with a colleague. We waited a further 5 minutes and she came to tell us that the steam room was out of order and apologised. That was another 15 minutes wasted :( we used the saunas, which worked fine and the view of the garden with the ducks was joyful to see. After the saunas we decided to go and enjoy the showers and grab some ice from the ice machine, this was also out of order!!! No ice. Before we went into the pool, we decided to try the other steam room that was apparently working…. Well, we sat there for 10 minutes along with a young couple who were also confused, as there was no heat or steam, just a very unpleasant alarm that made the couple mention that this was not relaxing and decided to get up and leave… me and mum decided to give it a chance, but 5 minutes later, the sound was still very loud and no heat. I’m assuming this steam room was also out of order. We found some room in the jacuzzi, but it was so overcrowded that we decided to get out an

Very nice quiet hotel Good service. Nice breakfast Clean Good location Only negative: Bed matrress could be a bit firmer & entrance road ftom main road could be better lit at night

As a business traveller, this wasn't the worst place to stay but I would never return for a personal trip. The room was not what I booked and the TV didn't work. The desk was not suitable for working from as the chair was low and uncomfortable. The spa experience was disappointing - caused by other guests but the hotel staff did nothing to resolve their behaviour. Despite arriving in the restaurant in plenty of time, I was forced to sit in the bar at a table not suitable for eating at in full view of guests sat at tables in the restaurant. The nightshift receptionist took nearly 20 minutes to answer the phone and couldn't fix the TV in any case. Generally, it wasn't the worst stay and I wouldn't completely rule out returning as I accept my experience may have been a one off, but I'll be looking for alternatives next time.