Premier Inn Rhyl Seafront

Our stay here was ruined by the inadequate bedroom. During the night rain leaked into the room from a hole in the ceiling and leaked dirty cold water on to my daughter’s bed wetting her and her PJs and hair. The water also soaked her pillows and blanket that we had brought with us. Due to the incident occurring in the early hours and not being able to leave my daughter on her own I put her in my bed to sleep. I didn’t sleep until 6am because the disruption unsettled her. I did complain to the staff in the morning but the response was ‘sorry about that’ I made a complaint to customer service who refunded my room rate but not prepared to offer compensation for my damaged property, due to their negligence. Shame as we have enjoyed a few stays at other locations and was planning further bookings for our pending summer travel as we find the hotels very pleasant usually with good staff and an enjoyable breakfast.

Really beautiful place clean and well put together makes the stay good Staff just brilliant Slept well DID have bed hair hahaha HAPPY HAPPY HAPPY KIDS HAPPY HAPPY HAPPY MUM Well be coming back in June with the family thank you so much for a brilliant stay

A factor in booking was the free parking, however only the disabled car parking is on site, the actual car park is further down the road from the rear entrance of the hotel, and confusingly signposted, but is an asset to the hotel. The staff were smoking outside the kitchen entrance and we had to wait some time before we could check in despite ringing the buzzer. The stay was enjoyable and the facilities as expected at a Premier Inn. There is some wear and tear to the building, which didn't detract from our stay. Would stay there again.

I’ve stayed here a few times over the years and it’s got steadily worse to the point I won’t return. The hotel location is great on the seafront and there’s a dedicated car park to the rear the surrounds of which are a little rundown but I’ve never had a problem with my vehicles left there (other then seagull deposits…). The hotel bar / restaurant used to have a really good range of food and beer and was often busy, unfortunately it’s now hotel guests only and it shows. The staff working the night I ate there had very little interest in the patrons and were sat in the restaurant having their own meals. I had to find a member of staff who thrust a menu in my hand told me to ‘sit where I want’. Breakfast was a similar affair with nobody taking my room number or seating me so I just helped myself and left. Finally the room, it smelt a bit off but I figured it needed the heating on so I went about my business they went for a long run along the seafront. When I returned and went to shower is when I discovered why it smelt so bad in the room. I’m unable to upload the video footage but suffice to say the shower trap hadn’t been cleaned for months and stank. In summary I’d give it a swerve and try elsewhere as they really need to up their game, not that I expect they will care because Whitbread are too big for such details

Worst stay at a Premier Inn ever. Requested a room near the lift as I have mobility issues but was allocated a room as far from the lift as possible ...17 rooms away from the lift. Room was not fit for staying in as the heating didn't work and couldn't be fixed by the staff. Toilet seat was broken and held on with only one bolt so slipped and moved when sat on. Only one of the five ceiling lights was working. Extractor fan in bathroom not working USB charging point was ripped out of the wall leaving just a hole. Outside reception rubbish was everywhere and the rubbish bin was full and overflowing. A used nappy was close the entrance and stayed there for 3 days...disgusting!