Ardencaple Hotel by Greene King Inns

I never write reviews but after seeing reviews for here I travelled quite a bit, over an hour for 'real pub food' and I honestly could not believe why this place gets these reviews. We are not fussy people at all and pretty much eat anything but I really didn't hunk it was a joke when our food arrived tonight. First the staff where very friendly and place was quite nice but that's as much as I can compliment this place. We ordered the chicken *****s and I burst out laughing when I seen them. They where the thinnest wee *****s you have ever seen. The cheap ones from a well known freezer shop. The Kids meals where so poor, smash from a packet, cheap chicken nuggets and the small frozen pizza. The Balmoral burger was OK but really small and the chicken burger was a cremated frozen burger. It was the worst pub food I have ever had and we eat out at least a few times a week. We waited an hour n 20 minutes for our food so was thinking it was home made food but was so poor. I'm sure it would be a nice place for a few drinks but never should this place serve food like this. Such a shame as a nice place with nice staff. I have never ever in my lifetime not left a tip and tonight I felt quite embarrassed for not but I couldn't from this meal.

Celebrated family visiting for a special occasion, so it was a large group of us. They gave us the function room and asked us to pre order meals a few days before. All went smoothly, excellent service, good food, reasonable prices. Would definitely recommend.

Went along to the Rhu Inn tonight with friends where we had a fabulous tapas themed dinner. The food was amazing (all 7 courses) authentic home made tapas dishes full of flavour, served along with a lovely glass of sangria. Great place and lovely friendly staff, we will be popping back soon.

Nice food great staff unbelievably friendly service was phenomenal food came out hot unbelievable bang for your buck if your around rhu or Helensburgh area it’s definitely worth a shot they have a great pool table and you can challenge there pool master Leo if you ask for him at the bar

The stay as a whole was very pleasant. The room, clean, the decor, very nice. My only 'gripe', is that the water pressure for the shower was terrible. I felt I had to run around in the shower to get wet. It was little more than a dribble and I felt I had to stand with my nose against the wall to get under the water. I took ages to have a wash!

I Have been using the Ardencaple for a number of years! I have always found the atmosphere to be really good, the staff helpful and friendly and the food always very good! On top of this it is very reasonably priced, would definitely recommend.

We stayed here for 1 night between Xmas and New Year. Initially it all seemed quite nice and homely. The rooms looked like they were newly refurbished and were clean. We stayed during a storm and the wind was blowing up the drainage pipes causing a noise in the shower plug hole, along with a drain smell. The staff were quick to re locate us to a bigger room with a massive bed. We slept well, however, in the morning, the shower in the room didn't work. Water just dribbled out. We left for home unshowered. We informed a member of staff on check out and we were told someone would be intouch regarding a possible discount.....Still waiting. The pub area was quiet so we didn't have to wait long for food. It was nothing special, just the usual chain pub food. The place was clearly run down. Leaking roofs, out of use and dirty bar area toilets. Cooked breakfast in the morning was nice but the buffet Items like bread for toast wasn't the freshest. We won't stay here again.

Favourite wee local with lovely staff. We have been in for bar snacks after paddle boarding and attended a lovely Mexican themed night and been in for meals and the food had always been amazing. We have two dogs and they have always been made welcome. There is always a full water bowl for dogs and plenty of treats.

We booked a table for 10 people for Saturday the 9th of December for a night out. A call was place to confirm the table on the 8th of December and the member of staff who took the call was great, confirming the booking details and even reading the contact details back should there be any issue. On Arrival at the hotel on the 9th we were told there was no booking and that nothing was in the book and that as they were full they couldn’t help. The member of staff was clearly busy , very dismissive and not prepared to even try to help. This left us in the position of having to find an alternative venue for our night out , on a Saturday two weeks before Christmas. Not to mention the expense of taxi’s to and from the Ardencaple hotel which is not located centrally. Having contacted the hotel regarding this via their online system no reply has been received. We were left Very disappointed with the customer service, from a venue that has a great reputation