Guest User
June 19, 2024
We recently stayed at Lindian Village, and it was a deeply disappointing experience. At 10:30 PM, housekeeping walked into our room while we were asleep with our baby, just to ask, "towels?". Reception was unhelpful in addressing this intrusion. s Our private pool was disgusting and unusable, with filler and paint chipping off, and an exposed electrical cable nearby. Despite notifying Al, the front-of-house manager, no action was taken. Additionally, an extension cable ran across the main pool area and beach all week, creating a hazard. The room's air conditioning was ineffective, and there were no baby changing facilities. When I asked a manager about this, he suggested changing my baby on a dirty marble sink in the men's toilets, which I refused. Our sliding doors didn't close properly, letting bugs in and causing nightly bites. Builders were drilling and shouting near our 'private' courtyard, disrupting our peace. Room service often didn't turn up, and one order took 2 hours and 45 minutes to arrive. Some staff, like the waiting and bar staff, were very helpful, but overall, the experience was far below expectations. I have photo evidence of these issues and hope they are addressed promptly.