Guest User
July 27, 2025
PLEASE avoid staying here, I rarely write reviews, however, I would never want anyone else to experience the burden of this hotel, especially after the extremely costly prices being charged. Hygiene/Cleanliness -On our first day, there was blood on a pillow case. We brushed it off at the time, however this is genuinely a health hazard and is very concerning. -On returning home, me and my friend have discovered bed bug bites all over our legs, feet and back, I will add a photo. -Multiple cockroaches in our room. -Sunbeds were absolutely filthy, you need two towels to cover one. -Toilet roll would be left on the floor at the pool toilet, this is very unhygienic and unacceptable. -Sulphur smell in and around hotel, including strongly in our room. -Kids pool had a green tinge to it, obvious it hasn't been cleaned in a while. -Majority of cutlery and glasses were filthy. Amenities -States 'family curated activities' on the website, this is honestly laughable considering the lack of entertainment, pool activities and food options for kids (the same 2 food options every night). -No pool service, which tends be the norm for 5 star hotels. -Very difficult to get a taxi from the hotel, there doesn't seem to be a queueing system with guests as me and my friend got skipped multiple times. -During our 9 day stay here there was only one night of actual entertainment , which I feel should be revisited considering the very remote area and little to do outside the hotel. The other nights consisted of entertainment by a 'DJ' who just played radio songs that should be on at the bar regardless, rather than classical music. -Access to water is very limited at night, they padlock the fridges. As if you're not allowed to help yourself to 'ALL INCLUSIVE' drinks.... -The same 20 non-copy right songs played on repeat throughout the full day, me and my friend could genuinely name the song that would come on next. Every other guest we spoke to laughed about this too. Rooms -Very dull rooms, making it hard to get ready. Additionally there is a large mirror in the room with no plug next to it which seems wasteful. -Inconsistent times for room cleaning, 08:30 one day and 17:30 the next. -Staff will chap door to clean, despite shouting no they still helped themselves into our room. At one point I was lying with no clothes on. -We found that our stuff would often be moved, making it difficult to find my friend's medical equipment at one point. -You cannot control the temperature of your AC, also you cannot turn it on/off when desired. -Limited storage options for clothes in the room, there is overall 5 small drawers and 5 coat hangers. --Mini fridge never restocked throughout our stay despite asking for this to be done, Ended up being easier to just buy soft drinks from the on site shop. Food/Drink -Subpar buffet food, I have ate at better 3 star locations. -Ice cream shop opens at 1700, majority of people want ice cream sitting by the pool/in the hot sun, not at sunset. -H