Guest User
October 14, 2024
I want to give an honest review as a Brit, and all I can say is. CHANGE YOUR HOTEL BEFORE ITS TOO LATE! I am on day three of my holiday, with my family of three. If the flights wasn’t so expensive we would be going home. We’ve been on a lot of all inclusive holidays, and we’re fully aware of “you get what you pay for” but this place…well I don’t know where to start. In its prime I can only imagine this hotel was thriving! The complex is set out so well, with lots of space and big rooms and beautiful grounds. Unfortunately it’s not thriving anymore, it’s in need of a bloody good clean throughout! Or in my opinion a full renovation. The gardens are over grown and swamped most mornings by sprinklers being left on for too long. Staff; The staff are over worked and grumpy. For example, One bar man on to serve all evening, equaling him being tired, stressed and not want to give good customer service. The animation team are non-existent, truly nowhere to be seen. I’ve only seen them when they bring a laptop and put music on aound the pool and to do the kids mini disco in the evening. They can’t even do either of these things with motivation! No entertainment, stage gets shut after mini disco so all you are left with is a bit of bar music playing. Not even a crappy show or a bit of karaoke. Honestly I’ve never had such a poor animation team. The rooms; Filthy. I have been out and brought a cleaning spray to give the bathroom a wipe round before we used it. Beds are literally on concrete basis, the lights are dull, and the air conditioning STINKS when you put it on. The dining area - situated next to the adult pool, the outside area is filthy. The floor needs a good mop, or a jet wash! The inside isn’t much better… enough to put you off your food! Not enough tables for guest, waited 1.5 hours this evening to get a table to eat dinner, not that it was even worth waiting for. The food; so far the food has been awful, again, I’ve been to a lot of all inclusives and I understand you get what you pay for. But honestly apart from chips, pasta and salad everything else is unidentifiable and looks very unappetising to say the least. The breakfast has been the best meal so far. Nothing for the kids to eat at dinner, not even chicken nuggets! Drinks; drinks are typical all inclusive, nothing wrong with them to be honest. Nice beer, and wine. Lots of other reviews say about one drink per person and small cups. But the cups are large, and I’ve been served more than one per time. No issues with drinks. The pool area; OH MY CHRIST!!!!! I have never, NEVER, been to a pool that is GREEN! Yes, GREEN! I Have attached photos to prove it. Clearly no chemical in this pool. No one comes to tidy up the pool area at the end of the day. Loungers are left all over the place, cigarette ends and fag ash just left to blow around. Most other places I’ve stayed have the pool areas hosed down at the end of each day, or at least tidied and organised ready for the next day!