Curio Collection by Hilton Hotels in Rhodes

We spent an enjoyable 5 days here, soaking up the sun and there is no question the beach is beautiful. However during our 5 days there were certain things which caused annoyance or confusion during our stay. 1. The hotel looks stunning , but it does feel like one of those places that if you scratch the surface it unravels. Our room was basic, but there were some renovation ‘hang over’ works which needed attention, 2. The phone in our room didn’t work. This was reported and someone came out twice to fix, but it couldn’t be fixed ( or so we assumed, as we were not actually told this directly) . When later in the stay we were asked ‘why didn’t you ring?’ It felt like communication between staff was not the best. 2. The tablet, for making reservations on, was a complete farce! Numerous times the tablet froze and needed to be reset, to just freeze again an hour later. Even when it ‘worked’ a reservation was never confirmed. 3. The spa staff were lovely, however got the impression that due to end of season the spa had limited opening hours, and you couldn’t book a treatment without having to wait a couple of days. Usually this would be fine, but when advertised as a spa hotel you would think access to treatments would be a little easier. 4. We had no water in our room one night and the toilet made pressure water noises all night. When we reported ( again no phone, so trip to reception) we were told that it was a hotel wide issue over night but all fixed now. It was all fixed ( that element was right) in the morning but when we spoke to various other guests they said they had had water the night before and there was no problem with theirs . The hotel also sent two maintenance guys , on two consecutive days, to check our ‘water issue’. When we said to them the hotel had said it was a ‘hotel wide issue’, so we couldn’t understand why they were there, they said ‘because you reported it’. 5. The social media presence of this hotel is very glossy, and all photos are staged. During our stay they were hosting an influencer ‘holiday’ who all wrote marvellous reviews. That in itself I don’t have a problem with. However our trip was our honeymoon, after a really stressful year, and we paid a lot of money to be there. It feels like more care and attention is paid to public perception and ‘how they want to be seen’ instead of the real customers who are paying to be there. 6. When we had cause to report issues in fairness they were listened too, but were also ‘glossed over’or brushed off ! On the last day I raised the issues we had had again, and though we did receive complimentary late check out, which was kind, we felt very much like we were being considered a pain through our feedback. Whilst waiting in reception for our lift to the airport it was made obvious by the team in the reception area that they all knew we had complained and the reaction by at least one of them was more than frosty. We choose to move outside and wait instead, so everyone could t

Description of location and facilities very misleading ... we were not a 5 minute stroll to nearest town/village - more like a half hour walk on main road. In reality there is nothing nearby. The beach is a horrible rocky thing but yes that's 5 mins away. Management seem to micro manage everything and are really miserable about the ”extras” you should get with your package. No tea or coffee with lunch or dinner unless you pay AND alcoholic drinks are very much monitored as in you can't avail of them freely as suggested. Orange juice is not orange juice. WiFi is non existing. The quality of room care/hygiene is awful! Despite my shower mat and towel being used, saturated and left in the bottom of shower the staff hung out o balcony to dry so that I could use again. The place is crawling with bugs - ants and mosquitos. You cannot buy anything healthy in the on site shop so you HAVE TO get food in hotel which, if not included in your package, will cost €20 pp. Apart from Management and those on reception, staff are lovely and I feel sorry for them working in this environment. DO NOT STAY HERE!!