The Swan House by Heimaleiga

Fire hazard. No bed tabels, but they have charger plugs by the bed. So your phone is in your bed Fire alarm starts high bib sound in the hallway, 4 times a week? Solution? They put up a manual, so the guests can reset the fire alarm themselves. I kid you not. Not a very clean room. Hair on the walls an in the toilet sink. Black removable spots, in the shower. Lots of light at night, coming from the shower window. Nowhere to put your clothes.A few slippery coat hangers, where your clothes constantly fell off of from. No places for suitcases. Curtain hanging halfway from the sealing. This company owns over 600 rooms i Reykjavik. It seems like they’re all in,it for the money. Not caring for their staffs or guests opinions. Positive things: it is located very central, on a fairly quiet street. The kitchen is functional. The size of the room is good,but how they have used this space,not the smartest.

Imagine your wife is in the shower and someone opens the door to your room. That was not a dream, that is what happened to us. The Security procedures at the swan are non-existent. They had given the access code to our room to someone else. They are trying to be cute by controlling everything remotely including access to rooms. There is nothing wrong with doing that if there are safeguards in place to ensure the safety and security of the guests. Apparently there are no such safeguards in place at the Swan Hotel. I say this because this morning while my wife was showering someone entered our room carrying baggage checking in. The Swan Hotel has CCTV to show this. I can only warn you that if you care about either your personal security or the security of your personal belongings then you do not are well advised to avoid staying at the Swan Hotel. When I called their support line, the answer was I got was I’m sorry let us offer you a late checkout at no cost. The immediate response only leads me to conclude that this was not a one time occurrence. And if someone else had access to your room would you really be willing to leave your luggage in the room wondering whether it was safe?

We have just arrived home from a lovely stay in Swan House, room 108. It had everything we need and the location was super, just a few minutes walk to bus stops and rainbow street etc. The shower was so good. The only slight negative was the room was very warm but that didn't take away from giving this apartment 5 stars. I would recommend it and would stay again.

The apartment is in a great location close to Laugavegur Street which has all the shops and restaurants. Also a short walk from Bus Stop No 6 and 14 where we were picked up and dropped for our sightseeing trips. Supermarket and Laundromat also a short walk away The room was cozy with comfortable beds and the radiator which kept us warm at night. The bathroom was clean with a great hot shower. The lack of a reception area didn't bother us as the entry to the apartment was seamless with the door code and we did not have to bother carrying our key cards all the time. There is a compact kitchen which we did not use except for the kettle and the fridge. A great place to stay in Reykjavic

The Swan House was an excellent choice of hotel. Although it’s not a traditional hotel, there is no receptionist, and you will be given a code to get into the lobby and your room. We arrived in the early hours of the morning. Having reserved to check in the night before we were able to go directly to our room. We had booked a basement apartment and it was very spacious. We had a private bedroom and a very large living space that had room even after the sofa bed was pulled out. The bathroom had a large shower that had amazing water pressure. Body wash, shampoo, conditioner, and hand soap were all included. The kitchenette had a small fridge and a stove top. I do wish there had been a microwave, but we were able to make do without it. Location was excellent. A couple block from the main shopping street, a couple block from bus stop #14 for tour pick ups. There is an amazing bakery near the bus stop that we picked up breakfast from. Many other restaurants were nearby. On checkout day you are asked to clean up the room some, trash and dishes. There is a closet to leave your luggage in near the lobby. We left our bags there to explore a bit more and returned to pick them up before heading to the bus stop for the airport shuttle. We did have a few minor issues but were contacted back via email in minutes and everything was quickly sorted out. We would definitely recommend this hotel.

Separate apartment style room, with kitchen facilities and utensils. Enjoyed our stay here. It was a cold November in Reykjavik but the room was warm and comfortable. The stay was close to the pick up location of our guided tours which was an added benefit. I would recommend this place to all travellers.