I can absolutely sympathise with people who struggle to get in and check in to this hotel.
When you book through a 3rd party app, you do not receive your room number or entry code. The check-in process is then an adventure of trying to shout into a tablet near the front door, for a call that lasts maximum 2 minutes before it disconnects and you have to try again.
The layout is… odd… to say the least, but if you follow the signs you can eventually end up at your room (if you find some of the doors that work, not all do).
The maintenance person who broke into our room while we were out forgot to lock the door, so we were at risk of all of our things being stolen, which wasn’t ideal.
The room itself was nice, location is good and as long as you don’t need anything, you are getting what you pay for.