Guest User
January 12, 2023
We had an overall great stay at l’Abadia Retuerta. The property itself and the grounds are immaculate. The preservation of the old Abbey is stunning and I highly recommend dining in the courtyard any chance you get. We had an amazing leisurely dinner in the courtyard with the menu from Vinoteca and the wine list from Refectorio with dessert in the library bar! Kudos to the Vinoteca staff for an excellent job. Our first floor room was spacious and well appointed. The suites seem quite luxurious but we spent most of our time out of the room, so our king room was perfectly fine. Anna at the winery is delightful and they are doing some interesting things here. Definitely recommend a wine tour on property as well as exploring the surrounding region of time allows. My one complaint would be that some of the service is not on par with other five star luxury boutique or even larger properties we have stayed at (four seasons, montage, mandarin oriental, Bastide de Gordes, blackberry mountain, Aman properties). For instance, one afternoon at the pool, I wished to order some thing from the pool menu but my husband wished to order some thing from the room service menu. We were told that the room service item could not be ordered to the pool which seemed outlandish for a hotel with only 30 rooms and one dining option open at lunch other than room service. Even if it was not per protocol, other luxury properties would have made such a simple request happen for their clients without so much as an extra question or batting an eye. On several other occasions, we were asked if we could park our car on our own in the shaded lot behind the property. Again, with only 30 guests, this seems like something the staff should be doing - especially during a heat wave. All in all, a fantastic day. But for discerning travelers used to a high level of service, I would say this just missed the five star mark.