We've just returned from our stay at the Plaza where we had an absolutely fabulous holiday. We were greeted on arrival by Hercules and Thanos who, along with all the staff, were so friendly and helpful - really, nothing is too much trouble! We were upgraded on arrival to a 2 bedroom apar**ent (from the Petit Loft Maisonette we had booked) - it was a very spacious room with all around views that made our stay even more comfortable. The beds were extremely comfortable and the air con was very efficient, especially as we were there for two heatwaves that hit Europe! On departure, although we had to check out of our original room, Thanos arranged for us to move to another room so we could shower and change for our late departure which was extremely welcome. The hotel itself is in a great position - just far enough out from the centre of town to feel like you're away from the noise and crowds but close enough (20/25 mins at a gentle pace) to be able to walk to the Old Town and Harbour for shops, bars and restaurants, as well as to see what a charming town Rethymno is. The pool area is small with only a few sunbeds around it but as we soon realised, the beauty of this hotel is that it's only a 30 second walk across a quiet road to the gorgeous sandy beach. Umbrellas and sunbeds are plentiful and free of charge for hotel guests. There's pool bar service on the beach, delivered with a smile by two lovely girls. Breakfast was delicious and although there was a more limited selection than other hotels we've stayed at, everything was fresh and tasty. There's only a couple of small things we'd change about the hotel: firstly, better WiFi - it was pretty slow and unreliable which was very frustrating. Also, the rooms could do with a few more little touches to really elevate guests' experience - a few pictures/decorations on the walls, USB charger (or another plug point) by the bed, some soft furnishings (small sofa or a couple of chairs), enough seats for the number of occupants (there were only 2 for a 4 person room) and bigger towels (why does every hotel have tiny bath towels?!). But these are small things that would enhance what was otherwise an amazing holiday at a really lovely hotel staffed by the friendliest, nicest people you could hope for.