Grecotel Plaza Beach House

Unbelievably friendly service in a great location. Rooms were clean and functional, restaurant was great. If I was being picky the pool was very cold but it was such a nice ambience poolside plus the beach is literally on the doorstop. Could not fault any of the staff. We felt like special VIP guests!

The hotel itself is lovely we had 2 family rooms which were very comfortable although the room with the bunk beds which we didn’t use is quite dull our sons are over 6 ft and the shower head was too low but the beds were so comfortable and the linen was lovely ,the staff at the hotel were 100% so friendly and attentive , we used the beach bar on arrival to eat but found it very over priced my son ordered a burger which was 17 euros which was the most we paid and we ate in lots of restaurants! The only real problem was the the sunbed situation they are not many ,luckily we prefer the beach and had beds without a problem, the beach staff work so hard which cannot be easy when it is so hot also need to mention the lady lifeguard who was lovely

This is a lovely hotel, conveniently situated for access to Rethymno Old Town (40 minutes' walk, if you're that way inclined) or about 5 minutes and 7 Euros in a taxi. We arrived well after midnight due to a delayed flight from Stansted but were met by very cheerful and welcoming staff, who completed the check-in quickly and efficiently. Throughout our stay in the hotel, everyone we came into contact with was unfailingly, cheerful, helpful and friendly, particularly the two young lads patrolling the sunbeds on the beach. The room itself was OK (we were in room 128). I believe all of the rooms in the hotel are apartments and the one we had consisted of two rooms. One containing a large double be and the other bunk beds and a kitchenette. The bed was very comfortable and the aircon more than adequate - we only ever had the unit in the second room on despite being in the middle of a heatwave. The only criticisms I would have of the room are that, as the main bedroom is quite small, the door had to be closed to access the far side of the bed. Also, because the entrance door has a closer fitted, the wardrobe door immediately behind it could not be fully opened, meaning that the drawers in that space couldn't be accessed. This wasn't really a problem as there were only two of us. This is a problem which could easily be solved by modifying the wardrobe door to allow it to open fully. Both rooms have a small balcony and the one from the second bedroom/kitchen area was furnished with two chairs and a small table. The room overooks the courtyard but as we only used it for sleeping, that wasn't an issue. We were not disturbed by an kind of noise at any point in our stay. The hotel has a small pool at the front, which we didn't use as we preferred to be on the beach. I believe there are also a couple of small pools to the rear of the hotel but I didn't go to look at them. We were booked on a B&B basis as we like to have the freedom to try local tavernas, so really only used the hotel restaurant for breakfast. We didn't use the bar facilities as we used the service provided on the beach during the day, and then went elsewhere for dinner. Breakfast is pretty good, having a selection of hot options, although the sausages and bacon are not quite what we are used to in the UK - not bad, just not to our taste. However, the made-to-order omelettes were really good. As you would expect, there was a plentifuly supply of cold options, including cold meat, cheese, yogurt, fruit, nuts, bread and pastries. The only downside - and this is a personal thing - was the music, but seating furthest from the speakers (ie, not close to the road) rendered it quiet enough to be bearable! The hotel had a first floor terrace overlooking the beach but, for some reason which wasn't explained to us, it was closed, so I've no idea what's up there. One process which I found a bit odd concerns the in-room safe. We were told on check-in that, if we wanted to have a k

The staff are lovely, kids team were so good with my daughter, she doesn't normally go to the kids clubs but had one bracelet making session and wanted to go back! This meant that for the first time on a mother daughter holiday, I got to use the spa. It’s under the kids club which was good in that I was close to my daughter but I can't imagine adult only clients being pleased with this. I had a pedicure with Maria,was so good! I totally recomend it ,but they have to isolate the kids club somehow. Fitness room also was big enough but in a basement not so good idea. Manos the Spa manager there told me that probably there are plans to move it somewhere else. We will come back for sure in the future. 5stars

The location is good and near to center. Easy to get the bus to visit the town. The beach in front of the hotel is very nice. I am really disappointed as a Spa lover though. The Spa is in the basement, steep metal stairs, not the safest when you are all oiled up from a massage, small rooms for therapies and toilets need refreshing. I stayed at Grecotel White Palace before with the most beautiful spa and was shocked at the difference. It does not do the therapists justice at all and if I were them I would be always trying to work at the other one. Maria is so lovely though that you have to just put up with the surroundings, she performed a gel manicure perfectly. The highlight though was the 2 treatments I received from Manos (he was not working everyday at the spa). They performed 10 star treatments in 4 stars accommodation and that's why I scored a 5 star review. 5stars