Aquila Porto Rethymno

Booked this with TUI who want another £1500 plus £50 admin to move us. Shocking hotel. Bathrooms dirty, disgusting with broken tiles, bath. Room styles not as per brochure. My 19 year old son has a camp bed & our room does not look anything like the rooms in the hotel website Bath robes have seem better days. Pool the size of a hot tub . Three strokes and you’re at the other end No pool bar or any bar to go to and get a drink. We booked an all inclusive holiday & have been told to find pool staff or use the app to buy a drink Not really what we were sold This hotel is not 5* and we are struggling to be moved or flown home in day 2 of a 7 day holiday TUI will be taken to court on our return under consumer rights act 2015 for providing misleading and false information on selling this holiday

Firstly a massive thank you to Eftychis Petrakis the General Manager and all his staff for their friendliness and generosity. This is now the 3rd time we have visited the hotel and would highly recommend. The location is superb, 10 mins walk to the town centre. The food is great and choices to suit all. The staff go out their way to ensure you have a great holiday experience, and show a genuine interest to get to know the guests. We will certainly be back and I look forward to seeing all the staff again.

Beautiful hotel, perfectly located in the very heart of Rethymno, and across the road from the beach. Lively atmosphere, close to all the bars, shops and a historic centre. The hotel is very clean and well maintained. Our only gripe is the cost of drinks at dinner (we went half board) - far too expensive.

Well been at this hotel for 10 days Half board where to start first day at breakfast we had to ask 5 times for some coffee, breakfast food was very salty, but the fruit selection was ok. Evening meal you helped yourself as it was buffet, the food was always cold and didn't taste to nice whateva we ate it was very oily rice and not much choice for vegetables, they did have bowl of cold peas in the salad bar each night tho, they did same meal s every day pasta tomato sauce bolognaise sauce. The only thing edible really was the salad as too much salt in the food. The same potato dish, sliced potato's cooked with onions, some nights chips, we had a Greek bbq night and some food was edible, we were charged 12.5 euros for small glass of merlot, drinks were so expensive. Some of the staff were rude and ignored you at times, the room cleaning staff were lovely and nice and polite they did excellent job cleaning room. The hotel is directly on main road so lots of traffic noise all day and night, we paid for sea view room with tui and our room had very limited sideways look sea view I asked for a better sea view and was told I would have to pay to upgrade view no way when already paid. The beach was lovely but across a very busy noisy main road so traffic noise all day on beach spoilt the beach and sunbathing too. We also got stuck in lift but no apologies or anything for that either. The transfer to and from hotel was well over 2 hours by time everyone was picked up and then dropped off we arrived at hotel at 4am. VERY disappointed in this hotel it's definitely not 5 star very expensive and definitely not worth the stay it's spoilt our first holiday in crete to be honest I don't think we will travel here again

What an amazing place! This was our second visit to Aquila Porto Rethymno, having been there last year. Naturally you compare everything to your first visit, which was absolutely great. Well, all I can say is that this time was better! Not sure how, but the service levels, location, accommodation were just fantastic. The food is out of this world and the staff are just amazing. They go over and above to ensure you have a fantastic holiday and experience and I could not recommend this hotel any higher. You need to go! Thank you guys for making our holiday so wonderful, we will be back! Yamas!!

Amazing, the only way to describe it 😃 we came in the midle of the night. The morning after we asked the reception for an upgrade, was not happy with the room😎 they was so helpful. Took us to another fantastic room with seaview on the top floor. They helped us move the suitcases. It was an upgrade we paid 64 Euro per night. We went out for dinner after changing the room, when we came back it was a bottle of water, rose wine and champagne waiting for us🙏 The breakfast was sooooo good. But we chased to pay 5 Euro to get continental breakfast at the room👏 So good service from the women that came with the breakfast. Every morning they call us after breakfast to check if we was happy with the food. The day we checked out, we left in the evening, and we got to keep the room until 18 o’clock☀️ Great pool-area. And the hotel has a lot of sunbed at the ocean that is free. Recommend this hotel with all my heart🌹