Guest User
August 23, 2024
My husband and I were on holiday at ForRest Mix in August 2024, personal belongings were forgotten in the room. We were able to find out about this ourselves only after several calls to the reception. A couple of days later they came and picked up the forgotten bag, but it turned out that they did not give us all the things, and also said that nothing else was found. After subsequent calls to the hotel (the things were definitely in the room, there are photos in them), they suggested writing a letter, to which there was no response. No one from the hotel contacted me either after the letter or after several repeated calls. When I asked to transfer me to management, the staff replied that no one was there. We have stayed at many hotels in the Leningrad Region, but this is the first time we have encountered such an attitude towards guests. The hotel did not even try to contact me to at least clarify the situation. The cost of a room per day is 19,500 rubles. The price does not correspond to the service and quality of services provided.
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