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Reno SpringHill Suites by Marriott Hotels
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Reno: 76 hotels found

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SpringHill Suites Reno

SpringHill Suites Reno

4.4/5107 Reviews
South Reno
This place has been our home for two weeks every July since 2018. It has completely gone downhill. The staff is the rudest staff I've ever encountered at a Marriott. (Joanna (or close to this name) . They, including maids are extremely unhelpful and should not be working in hospitality. We encountered HOMELESS PEOPLE OUTSIDE THE HOTEL AND INSIDE THE HOTEL. I am a woman and was taking the stairs one afternoon, and there sits a homeless man inside the stairwell on a step. I screamed and ran back down to the first floor, out the door and to the front desk. The girl would NOT bother to help or call the cops. She said we could call the cops if we'd like. Really??? Wow! Never felt so scared and disrespected at a hotel like this in my life. We called corporate office and they could have cared less too. The rooms aren't as clean as they used to be. We found lot's of dark long hairs in our sink and shower. Very gross and disappointing because this place isn't cheap. We would NEVER stay here again. Homeless inside and outside a Marriott or any hotel for that matter is completely unacceptable. K. Oliszczak

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