Extended Stay America Suites - Reno - South Meadows

Great stay! Clean rooms, attentive staff. Love the area, very centrally located. The kitchen proved very helpful, he coffee bar in the morning was nice...........................................................................

visited family in Reno so we stayed at this hotel. Very clean and staff was great! I will be staying again. Thank you for a wonderful stay

The bed was comfortable and the location was convenient. That said, we reserved this room because it included a kitchenette to cook meals to save a little money. The room did not include any cookware, glasses, cups, nor utensils. We were told we needed to get what we needed from the front desk. However, all they had were two coffee cups. The room did not have a coffee maker either. We would not recommend this place if your intention is to stay for a week or longer and have a kitchen. It’s really just a hotel room. The front desk guy, Kyle, was very nice and apologetic though.

Where to even begin. Arrive as scheduled to check in Friday; called prior to going as I was told online / third party booking can take time to show up their system. Was confirmed it did. Front desk agent could not process my payment (my card had already been charged ) ; she told me she would figured it out and I waited in my car for four hours. Four hours and she did not come out to update me once. Finally said she could not get me into a room that night. I slept in my car in the cold. I was exhausted, ill and hysterical. Friend picked me up after her graveyard shift as chdck in next day was not until 3. She took me to her house to get some real sleep and the next day we call again, we’re told reservation is all set. Uber back there and agent at front desk is able to efficiently check me in. Thank god. I think I slept the entire day and night. Same with Sunday as well and I was enjoying the bliss so much and being able to have a quiet place to stay…not quite. around 6 AM Monday the fire alarm for the hotel goes off…for hours. Was never informed why this occurred actually. No one on site knew how to turn off the alarm. It was horrific and traumatizing. It was shut off hours later and I went back to sleep. The front desk agent working during the alarm crisis had no idea what to do until the alarm company was able to come out hours later. The agent who came on shift was kind and comped me another night at the hotel which I immediately took her up on. Everything went went that day/night ( I mainly slept as I was sick), and I checked out the next day. I realized that I left several items in my hotel room and I have called their location over 27 times now and not one employee apparently can answer the phone. I am sure it is because they can see it is me from their phones and want nothing to do with me staying there. I have spoken with guest services and corporate and no one has an answer. Meanwhile, I am still repeatedly calling South Meadows Parkway Reno Extended Stay attempting to retrieve my belongings. Worst customer service I have ever experienced, rudest employees of any hotel I have stayed at in Reno, and outright embarrassing to this company. The entire staff needs to attend a training session regarding how to and how not to treat a guest. I suppose I’ll keep calling them over and over again, but likely will have to drive across town to hunt down an employee in person- they’ll likely all be hiding when they see me walk in the door. Do yourself a favor and stay elsewhere.