Silver Legacy Resort Casino

Silver Legacy Resort Casino Reviews

Silver Legacy Resort Casino

407 N Virginia St, Reno, Nevada, 89501View Hotel Details
Silver Legacy Resort Casino
Silver Legacy Resort CasinoSilver Legacy Resort CasinoSilver Legacy Resort Casino
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Silver Legacy Resort Casino Guest Reviews

4.1/5
Very Good
123 review
Verified reviews
Location4.4
Amenities4.1
Service3.8
Cleanliness4.3
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All reviews(123)
Positive reviews(22)
Reviews with photos/video(4)
Negative reviews(1)
Guest User
Deluxe King Room Non smoking
Stayed in Sep 2024
Couples
1 review
3.2/5
Posted on Sep 9, 2024
As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.
Guest User
Deluxe Two Queen Room Smoking
Stayed in Aug 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Aug 23, 2024
Please recheck the check in time you confirmed to me. You have confirmed 2:00 PM check in but their normal check in time is 3:00 PM but they can accept check in from 2:30 PM. If I want to checking at 2:00 PM as you confirmed, I have to pay extra $30.00 for each room for earlier check in. Please recheck and confirm their check in time, and your confirmed check in time and clariy the correct check in time without any penalty payment. Also, no water at room! Regards, Trip Diamond Member Jay K Lee
umesh
Deluxe Two Queen Room Non smoking
Stayed in Aug 2024
Travel with friends
4 review
4.5/5
Great
Posted on Aug 14, 2024
Loved it. I would definitely recommend this place to all if you been to Reno
Happy traveler_*
Deluxe King Room Non smoking
Stayed in Nov 2023
Couples
4 review
5.0/5
Outstanding
Posted on Nov 24, 2023
It was great experience on Thanksgiving day!!!!!!!!! It was clean
Guest User
Deluxe King Room Non smoking
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Great hotel experience, wonderful updated rooms, attentive staff. It was nice being able to walk to several different casinos without going outside in the cold. Had dinner at The Brew Brothers pub between Silver Legacy and Eldorado, food was amazing, fast and friendly service. Would stay again!
Rattan
Deluxe Two Queen Room Non smoking
Stayed in Jun 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Jun 22, 2024
Overall quite satisfied with free parking and auto check in.
Ellen
Deluxe King Room Non smoking
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 26, 2023
This hotel is so convenience. The staffs are very nice and helpful. Will definitely stay again in my next trip to Reno!
Guest User
Deluxe Two Queen Room Non smoking
Stayed in Feb 2023
Travel with friends
8 review
4.2/5
Very Good
Posted on Feb 4, 2023
I stayed at Silver Legacy for a night after skiing at Boreal Mountain at day time. I booked a deluxe twin room at 15th floor which was nice, with a good view of the mountains. Staff told me that premier rooms were located at higher floors. I thought a deluxe room was good enough and at a reasonable price. Hotel location is convenient with direct access to shopping mall and ******. I would stay there again next time.
Guest User
Premium King Room Non smoking
Stayed in Feb 2023
Business travelers
1 review
3.7/5
Posted on Apr 30, 2023
It’s been a good time to stay at this hotel. But the hotel is little bit old than we expected.
Anonymous User
Deluxe King Room Non smoking
Stayed in Dec 2022
Solo travelers
9 review
4.2/5
Very Good
Posted on Jan 4, 2023
We drive from the Death Valley national park for nearly six hours to this hotel in Reno. The room is clean and comfortable with free parking.
Ahgus
Deluxe King Room Non smoking
Stayed in Nov 2022
Solo travelers
94 review
4.0/5
Very Good
Posted on Nov 28, 2022
It was a basic room, there is a 43 USD extra charge. Plus is there is a shuttle and restaurants inside the area. It’s a decent choice.
Guest User
Deluxe King Room
Stayed in Aug 2022
Solo travelers
1 review
2.5/5
Posted on Aug 15, 2022
At check out I was told that the resort was a daily mandatory charge on top of what I’ve already prepaid I never used the resort of course
In the moment
Deluxe King Room
Stayed in Jan 2022
Travel with friends
2 review
3.7/5
Posted on Jan 16, 2022
It was a great deal for the price I paid for the room. The rooms were clean and nicely updated. The front desk was quite short on staff and it took 30 mins to check in with only one receptionist. It’s nice to have three hotels connected, indoors, so you can walk without going into the cold. Overall I would stay here again if the price is right.
Sandrasandanny
Deluxe King Room Smoking
Stayed in Sep 2022
Couples
3 review
4.0/5
Very Good
Posted on Sep 21, 2022
It was very nice had a good time it was not the greatest but it was very nice
Guest User
Deluxe Two Queen Room Smoking
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Very good