Nutfield Priory Hotel & Spa

We had the most fabulous afternoon at Nutfield Priory. Abdul and his team couldn’t have made us more special. The cream tea was fabulous, the library nice and warm and the Christmas decorations made the whole experience extra special. Thank you, Abdul, for making us feel so welcome.

This was our second stay as a family of four in a suite, and it was as wonderful as the first time. The staff are all amazingly warm and welcoming, and my children adore staying here. We swam twice and the pool is perfect for young children. The room was beautiful, and we had a lovely supper in the library playing board games. It felt like a wonderful relaxing break. Thank you to the attentive staff. We can’t wait to come back.

The building is stunning. Beautiful architecture. Shame that there is not much info available on history of property. Staff majority of time where good, very pleasant and professional. One bar staff member appeared very unhappy and sullen in his approach to guests. Did what he had to do but without grace. We had a superior room on the 2nd floor. All good with amazing views over the neighboring pumpkin patch. The room had air con which would be great when the weather is warmer. The beds mattress was a bit soft and the pillows had no substance. Had some complimentary snacks and drinks left in the room which was a nice touch. The bathroom could improve with some updates. The bath had a shower over it but the bath was very deep and although there were handrails it still proved tricky to get in and out. A number of other guests also struggled with this. We used the swimming pool etc but did not have any treatments. Pool area and changing rooms were very clean and nicely laid out. Shallow end of pool was a bit excessive and seemed to take at least half of the pool area. The jacuzzi was not strong enough. Ceiling in the pool area needs some attention with flaking paint. We had quite a lot of rain during our stay and it was annoying getting wet going backwards and forwards from the hotel to the pool/spa area. its not a long walk but in the wind and rain its generally annoying. We have stayed in other hotels that have added a covered walkway for guests. We had breakfast twice and on the first morning it was ok. Please stop piling the toast into a tiny basket... toast went soggy and was not toasted enough, more like warm soggy bread! The continental selection was very sparse and ran out regularly. Had to ask for more items and plates more than once. The hot breakfast had been prepared before hand and then reheated/added eggs which meant that the bacon was like leather! The second morning it was the same but a bit more chaotic. Waited 15 minutes and asked staff twice if we could order a hot breakfast. We ate in the restaurant for one evening meal and it was good quality although expensive. The grounds are ok but could be used much better with seating areas and some planting. Overall we enjoyed our get away for a couple of days but it was other guests that really spoilt it for us. As you can see above most were niggles of small stature but other guests were a nightmare. When we arrived there was a large gathering of guests in the reception area that were so noisy we couldn't check in properly. We struggled to get through with our bags. They continued to be very noisy outside our room. On the second day the pool area was taken over by a very large family. Kids were splashing and fighting in the pool and the level of noise was horrendous. At one point there was about 9/10 of them in the jacuzzi and they stayed there for over 30 mins. A lot of guests that were just relaxing by the pool with headphones or books got up and left. There was a lady in the pool w