Holiday Inn Express & Suites Redding

While this hotel looks good at first glance, the emergency exit sign at my hally was broken, the fire exit door handle was broken so it would be impossible to open it in case of a fire, the smoke alarm in my room was hanging from the ceiling by wires and not secured to the ceiling. In addition, when I checked in at the desk, they had no record of my ******* booking, which was prepaid. Fortunately I was able to show them the booking confirmation and payment receipt and they had a room available, but it took a half hour at the lobby desk while the employee made several calls to figure out what to do. Then I went through it all again checking out with a different staff person who wanted to charge me since the replacement room showed no payment. Another half hour proving I paid *******, but there was nothing in their system!

Big disappointment The location looked great online. When we arrived the lobby looked just like the photos, but as soon as we stepped into the elevator everything went downhill. Room was packed tightly with furniture. Lights were missing the lamp shades or not connected. The carpet had several big stains. Ceiling and walls were covered in stains. AC unit was so loud I hardly slept. In other words, DO NOT recommend.

The first room we were assigned was already occupied which thankfully the people had the double bolt on. The staff reassigned us to a new room and our experience was fine.

Breakfast served in the morning. Standard breakfast. Sausage, eggs, biscuits, etc. different breakfast options to choose from. I got the two bed suite. Room is big. Beds are comfy. WiFi was a bit slow. Didn’t really see what they have on tv so unable to do review on that part. They had a small pool and wasn’t crowded when we went to use it but the pool is pretty small so glad no to many pool were using the pool at the same time as us. They also had a small hot tub same area as pool. Oh, pool is indoor and super strong chlorine smell plus because of hot tub the whole room a bit steamy (just FYI so you don’t get surprised). It was quite during our stay and I reserved in advance to check in was pretty quick.